About the Role

At Bruster PLLC, we practice law with a higher purpose. That purpose is supported every day by the strength of our internal systems, operations, and relationships. We are hiring a Business Operations Manager to help build and maintain that foundation.

This is a business-first role for someone who understands how structure, data, and service all work together. You will lead projects, refine workflows, support technology systems, and create the kind of operational clarity that allows lawyers and staff to stay focused on client work.

You will not be micromanaged. You will be expected to take ownership, think ahead, and follow through. You will be asked to support everything from system reporting to policy documentation, and to do so with humility, curiosity, and a desire to serve the larger team.

Key Responsibilities

Business and Operational Support

Own firm initiatives and projects from start to finish without waiting for detailed instructions
Identify operational inefficiencies and propose clear, thoughtful improvements
Draft, implement, and maintain internal policies, including the employee handbook and key office procedures
Keep operational documentation clear, current, and accessible to the right people
Partner closely with the leadership team to ensure that operations reflect and support firm values

Data and KPI Collaboration

Work with leadership and accounting to define and maintain firm-wide KPIs
Build dashboards and reports that align data with decision-making
Ensure KPIs evolve as the firm grows, and that performance metrics are meaningful and well understood
Contribute to a culture of transparency and accountability through clear reporting

Technology Stewardship

Serve as the firm’s Filevine Administrator, supporting workflow optimization, user issues, and team training
Manage and update internal systems such as the firm’s intranet and WordPress website
Coordinate with vendors such as the Managed Services Provider (MSP), marketing team, and other technology partners

Cross-Functional Teamwork

Collaborate across departments to support firm-wide initiatives
Help coordinate logistics, systems, and communication during key operational changes (such as an office move)
Provide support where needed, whether planning a system rollout or resolving a supply issue
Model reliability, flexibility, and grace under pressure

What You Bring

A proactive mindset and strong sense of ownership over your work
Confidence to lead, humility to learn, and resilience to keep moving forward
The ability to research and implement new tools or policies with minimal oversight
Strong organizational skills, attention to detail, and the ability to manage shifting priorities
A team-first attitude and a sincere desire to support others through excellent operations

Preferred but Not Required

Familiarity with Filevine, Power BI, WordPress, and Microsoft 365
Experience drafting HR or operations policies
Background in reporting, project execution, or process improvement

Qualifications

5 to 10 years of experience in operations, project coordination, legal tech, or a similar cross-functional role
Demonstrated ability to work independently while remaining closely connected to a team
Strong communication skills and a high degree of trustworthiness

Base Salary

Anticipated base salary range for this role is $85,000 - $100,000, depending on experience

To Apply

Please send a brief introduction and your resume. We are most interested in how you approach problems, how you learn, and how you work with others. If you take pride in making things run better and want to grow with a values-driven firm, we would love to hear from you.

Bruster PLLC

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Business Operations Manager