The Director, Sales Operations will be responsible for building, leading, and executing the Distribution Division’s sales operations discipline, supporting key National Accounts. This individual will have responsibility for several aspects of our organizational transformation to streamline sales operational processes to accelerate profitable growth. The position will direct the organization’s investments in sales force effectiveness and manage functions essential to sales force productivity including administrative sales support (reporting, CRM, and process optimization) and customer service. The Director, Sales Operations, will foster close working relationships with internal and external stakeholders to ensure the overall productivity and effectiveness of the sales support organization.

Responsibilities:

Facilitate successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch.
Partner with senior sales leadership to identify opportunities for sales support process improvement.
Redesign sales operational processes and practices to optimize performance and accelerate growth efforts.
Oversight of the design and implementation of the organization’s Customer Relationship Management (CRM) technology platform; includes converting existing platforms and process redesign.
Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models.
Work closely with senior sales leadership to define the key metrics for success and establish the correct KPIs to enable tracking and reporting of performance. This includes the development of Insights & Analytical tool set.
Align reporting, training, and incentive programs with these performance management priorities.
Ensure sales reports and other internal intelligence is provided to the sales organization. Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives.
Proactively lead conversations and drive improvements with customer feedback, industry benchmarks, and productivity metrics.

Requirements:

Bachelor’s degree in business administration or relevant field. Master’s degree preferred.
The successful candidate will have 7 - 10 years commercial leadership experience, with deep expertise leading an organization through transformative change.
Minimum five years of sales or sales management experience in a business-to-business sales environment.
Minimum five years in a sales operations, business planning, or sales support management role.
Strong understanding of business strategy and evidence of executing programs that are aligned with current industry and technology
Demonstrated ability leading through influence across all levels of the organization. The ability to develop and drive recommendation through the organization, showing initiative across functions.
Proven and accomplished in influencing teams internally while forging exceptional external relationships with suppliers, customers, and key stakeholders in the business.
Strong strategic capabilities, forward thinking, strategically agile, innovative, and comfortable with ambiguity and driving change across the
Proven ability to serve as a highly strategic, and tactically effective, player/coach capable of inspiring and developing their team and forging strong, impactful cross-functional relationships.
Exceptional EQ and influencing skills are required.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Bunzl Distribution NA

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