Chief Operating Officer, Cromwell Hospital

Cromwell Hospital, London SW5 0TU – 3-4 days working in the Cromwell

Permanent role

Competitive salary, plus bonus and car allowance

Full Time

Closing Date for applications Monday 26th February 2024

We make health happen!

At the Cromwell Hospital, we pride ourselves on providing world-class healthcare services to our patients. Our state-of the-art facilities and cutting-edge technology enable our expert medical professional to deliver high-quality patient care and clinical excellence.

This is a fantastic opportunity for an experienced Chief Operating Officer (COO) to join our prestigious hospital. The COO role is highly influential and is accountable for the strategic and operational delivery for Cromwell Hospital and other outpatient clinics including Basinghall and Harley Street.

You will be working closely with the hospital CEO and other members of the executive team, ensuring the delivery of high quality, services that are innovative and responsive to patient, people, and consultant needs. It is a very exciting time to join the Cromwell, as we have made significant investment within the hospital. If you are interested in a growth environment, passionate about leading our people and delivering results, and you have healthcare experience we would love to hear from you.

The COO has a wide remit spanning growth and redevelopment, operational efficiency and effectiveness including optimisation of assets, procurement, billing, and front of house services. Through high performing teams the COO will ensure that the hospital delivers an excellent patient experience and sustainable business performance.

This role will have overall accountability for all hospital operations teams (circa 400 people) and this will continue to grow through expansion.

How you’ll help us make health happen:

Lead the delivery of performance targets through a culture of openness and transparency to ensure that patients’ interests are at the centre of service delivery
Leads and influences through direct reports, providing clear direction and expectations that are visible and understandable
Translation of the hospital strategy into a clear vision with action plans
Sets appropriate goals and KPI’s, utilising resources effectively to ensure plans are realised, communicating clearly and holding people to account
Builds a performance culture, which values innovation and drives continuous improvement
Must have awareness and understanding of the CQC and regulatory requirements and expectations relevant to your role.
Must be able to identify, assess, monitor, control and mitigate risks to Bupa
Ensure that major incident, business continuity and emergency planning arrangements are robust and fit for purpose
Develops a people strategy with the People Director that motivates and engages all levels within the full Operational Team. Builds a great place to work.
Develops great relationships with Consultants that are key opinion leaders and delivers on agreed plans
Working collaboratively with the CEO, Finance Director and Commercial Director alongside the MAB (Medical Advisory Board) and Clinical Leads to ensure that the hospital is optimised for the delivery of our strategy
Accountable for delivering on our NPS targets, with a relentless focus on patient experience and ongoing improvement.

Key Skills/Qualifications needed for this role:

Extensive operational experience within the NHS or independent hospital sector with an ability to scale up as we continue growing the hospital and diagnostic footprint
Previous track record of pulling the relevant levers to optimise performance in a constantly changing environment
Significant healthcare knowledge and experience.
Prior experience of running an operational team and taking accountability for a P&L.
Strong experience of creating and leading high-performing teams / functions.
Experience of working in a highly regulated environment.
Experience of leading and working successfully in a large complex, matrix organisation.

The successful candidate will be driven, ambitious and innovative with strong commercial acumen and a visible leader within the business. This is a senior management role within the Cromwell Executive Team.

Ultimately, we are looking for a dynamic senior operational leader who shares our values and will be an outstanding role model to the team.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with the option to buy or sell
Bupa medical insurance for you and your family as a benefit in kind
An enhanced pension plan and life assurance
Free health assessment for you & your spouse
Annual performance-based bonus
Company car allowance
Onsite gyms or local discounts where no onsite gyms are available
Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Bupa

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Chief Operating Officer, Cromwell Hospital