Position

Sales Operations Specialist

Location

North Hollywood, CA 91601

Contract

Job Type: Full-time

Hours

9AM-6PM Pacific Time

Monday to Friday

Other Benefits

· Health Insurance

· Paid Time Off

· Discount on the purchase of Company products

The Company

Buster + Punch is a London-born interior fashion design label working with rare, solid materials to make extraordinary items for everyday use. From lighting and hardware to custom motorcycles and whisky bars, the brand now makes unexpected and elegant interior products.

Its work is inspired by London’s fashion, music and sub-culture where it collaborates with street artists, bike builders, musicians and fashion designers to inject attitude into their crafted products.

Buster + Punch is passionate about their people and pride themselves on having built a dedicated and talented team across their business.

The Role

This is an exciting opportunity to be part of a world-class Sales Operations team to support B+P’s future business growth in North America. This is an operational business role where you will be working closely with the Sales Operations team to positively contribute to our customers’ experience, providing you scope for professional and personal development. The goal is to ensure excellent service standards and maintain high customer satisfaction – we are looking for a candidate who is genuinely excited to help and delight our customers during all sales and post-sales procedures.

Responsibilities

· Assisting B2B customers (Dealer & Trade) with requests/queries relating to: orders, proformas, stock levels, technical information, returns, refunds and payments;

· Trade Account Applications: Setting up new customers on Woo and Netsuite and sending welcome packs;

· Chandelier Orders; Liaising with the customer on the drawing specification until approved. Intermediary between customer and development team on provision of the drawings to final sign off. Input of information on Trello and chasing relevant parties to ensure timely provision of product to the customer. Raising of the SO and liaising with Supply Chain and PO and lead time for delivery;

· Special orders and project management of larger orders following procedure on allocation of stock and liaising with Supply Chain on raising separate PO for those orders;

· Managing logistic information by coordinating with 3PL and setting customer expectations;

· Providing additional support in coordinating with dealers when it comes to placing POs and ensure they are provided with accurate and up-to-date resources/materials;

· Assisting in payment collection and account reconciliation;

· Reinforcing the company’s customer service strategies and after-sales support;

· Back Order Report Utilization – checking that customers have been informed of lead times and that Supply Chain are aware of any items showing out of stock which are showing as in stock on NetSuite

Personal Attributes

· Exceptional listening skills

· Confident in dealing with people

· Helpful and cooperative

· Exceptional interpersonal skills

· Problem solving

· Methodical

· Works hard and goes the extra mile

· Team Player

· High level of Integrity

Skills & Competencies

· Minimum experience of 3 years maintaining accurate data in Enterprise Resource Planning (ERP) tool: Netsuite is a plus

· Proficiency in MS Office Suite (Word, Excel, Powerpoint, Outlook) and ability to learn new software applications and other computer/productivity tools

· Ability to effectively communicate both verbally and in writing

· Good multi-tasker with a high level of understanding of the need to provide exceptional customer service

· Demonstrated flexibility in working independently/within a team and in prioritizing workload

· Exceptional attention to detail and good organizational skills

Experience

· Minimum of 2 years working in a B2B-focused role within a Sales Operations environment

· Ability to quickly adapt to new requirements and changing situations

· Able to work autonomously and make decisions

· Familiarity with our industry a plus

· Conflict and stress management - ability to remain calm and patient when dealing with difficult situations

Education and Qualifications

· Bachelor’s Degree preferred but not essential.

Other Information

B+P can offer flexible working arrangements and is supportive of personal/professional development opportunities for employees where appropriate

References

The successful applicant will be asked to supply 2 references to support their application

Job Type: Full-time

Benefits:

401(k)
Employee discount
Paid time off
Referral program

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

Sales Operations: 2 years (Required)

Work Location: One location

Buster + Punch

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