About the opportunity….

We wish to secure a highly experiences National Sales Operations Manager to develop and implement national sales activities and processes, to ensure that the sales function runs effectively, efficiently and in support of business strategies and objectives.

Reporting to the Sales Director you will manage a team in customer service, administration and external 3rd party field sales.

Now let’s talk about you!

Caring, friendly, honest, team player, energetic, supportive, articulate.

You’re someone who is empathic and compassionate; you’ll be joining a close-knit team that cares deeply about our business our clients and each other. Additionally, honest feedback is important to you – both giving and receiving.

As a passionate people person and leader, you’re known for your superb work ethic, building rapport with ease and delivering high levels of friendly service whilst working in a fast-paced environment. You'll come from a sales environment where you've coached others to achieve goals and have juggled multiple tasks at once. Collaboration is important and your preference is to work as part of a high performing team that works together to achieve goals.

Problems are simply challenges in your eyes; you have a solution-focused mindset and thrive in a dynamic and evolving environment. You enjoy contributing and sharing ideas that improve the customer experience and will have demonstrated examples of this throughout your career.

Bonus points for a sense of humour, grace under pressure and a love of natural skin care products.

What is your day-to-day like?

· Leading and providing direction for the 3rd Party Field Team.

· Driving quarterly 3rd Party Field Team Reviews and annual National Field Sales conference

· Performance management of customer service and admin team.

· Develop target plans and KPIs for Field teams

· Coach and embed all sales concepts including in store execution and quality calls

· Working closely with the HQ National sales team to ensure market-level strategic and

business objectives are met by the field team

· New product launch implementation including executional planning and delivery of

sales training

· Management of POS materials

· Build peer support and strong internal company relationships with key management

stakeholders.

· Investigation and support for team on invoicing and claims to ensure timely processing and

accuracy.

· Review of Customer Service Tools and Customer Supply Planning Reporting.

· Documentation and training of sales and marketing teams on key processes related to sales

systems eg Salsify, D365, PO raising and processing.

What you will bring to this role:

· Tertiary Qualified in Sales/Marketing Preferred but not a must

· Account Management experience in FMCG industry.

· Experience leading and managing a team.

· Proven sales experience.

· Proven ability to build solid customer relationships to drive successful outcomes

· Strong experience and proficiency in MS Office skills

· Professional negotiation, commercial and communications skills

· Demonstrates agility to meet the changing needs of the customer and business

· Experience working cross functionally to drive business outcomes

· Strategic focus and ability to think analytically whilst working with complex information

· Some presentation experience to various target audiences - desirable

· Experience using Microsoft Dynamics 365 experience is highly desirable

· Ability to think strategically but also work at an operational level

· Self-starter with lots of initiative and the ability to think creatively

· Excellent written and verbal communication skills

· Highly organised

· Ability to multi-task and meet deadlines

· Confidentiality

· Customer focussed

· A commitment to our company values of bravery, diversity, respect, innovation and wellness

Working here you’ll need to enjoy a fast-paced environment and it can get a little challenging, but it’s packed with opportunities. You will work with a great team and business that achieves goals and HAS FUN!!!!!!!

The benefits of working with BWX:

· Generous employee discounts across our brands

· Gym onsite

· Access to personal wellbeing initiatives

· Great company culture

· Flexible Working Arrangements - Hybrid Model

· Work for a value-led organisation

About us….

BWX is an ASX listed, global, natural wellness company with a portfolio of leading natural brands including Sukin, Andalou, Mineral Fusion, Nourished Life, Flora and Fauna and Go- To Skin. We have direct operations in Australia, USA and the UK with our products sold all over the world. Founded in Victoria, Australia; our expertise in innovation, product development, manufacturing and marketing natural products makes us unique in the wellness industry. Our goal at BWX is to make natural wellness the only choice for people wanting to live a healthy, balanced life, free from unnecessary toxins.

Next steps:

If you feel you have the relevant experience and personality for the role, we would love to hear from you.

To apply,please provide your resume along with a cover letter detailing why you would be best suited to this role. (NOTE: Only Australian citizen's or visa holders will be considered)

BWX Limited

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National Sales Operations Manager