Job Title: Senior Manager, Sales Operations

Reports to: VP of Analytics

Location: Los Angeles Metro Area (Long Beach)

About Us:

Cabi is a leading direct sales and eCommerce fashion brand that empowers women through personal styling, social shopping experiences, and a strong community-driven approach. Our mission is to enable women to express themselves through fashion while fostering connections and community.

Scope of Responsibility:

The Senior Manager of Sales Ops is responsible for ensuring strategic alignment between sales goals and the sales framework, processes, and support mechanisms that cabi utilizes to achieve those goals. S/he plays a vital role in the success of a sales organization by working with the sales team to ensure smooth day-to-day operations. This occurs through guiding scalable efficiencies through a mix of (a) driving the analysis of business performance in relation to company KPI targets, and (b) proposing and executing the implementation of short-term and long-term strategic initiatives in order to strengthen team productivity and consistently meet/exceed those KPI targets.

As the Field Strategy liaison within our Analytics team, the Sales Ops role generates data-driven insights, forecasts strategy plans, and makes sure that all of the necessary systems are in place. S/he is proficient in key sales platforms, including those tied to CRM or analytics. The ability to communicate plans with executives from across the organization is essential.

Role Requirements:

Review performance of company KPI targets to date and identify significant areas of opportunity within the sub-components of those key targets. Primary focus will tie to KPIs within the Sales and Community teams.
Business Intelligence and Oversight.
Aid our field teams in how to best optimize technology to support sales processes – examples include improved support and service workflows; efficient knowledge transfer via back-office tools and training content; and sales process Optimizations.
Define and implement processes, at scale, to improve the efficiency and quality of the Stylist experience.
Leverage cohort analysis to identify where universal messaging is appropriate versus opportunities for customized aids/guidance targeted towards segmented groups.
Collaborate with senior management on seasonal and monthly planning for sales targets, as well as promotion and incentive schedules.
Consistently review core bonus and compensation programs to ensure ongoing alignment between reward behaviors/values and priority company objectives.
Provide daily, weekly and monthly sales forecasting - maintain, update, and validate models with the latest internal and external data to continually improve accuracy.
Oversee projects that seek to answer business questions at the request of cross-functional partners.
Pursue lead generation opportunities that expand the Stylist and home office audience reach.
Partner with merchandising team on deepening seasonal sell-through through unique calls to action, repetition of key product training concepts, and data analysis that highlights unique, actionable behaviors within our existing consumer base.
Partner with training team on (a) strengthening training content and (b) increasing engagement/adoption of the tools that deliver that content.
Be a collaborative, willing partner across all cross-functional teams and an exceptional project manager for priority sales-based initiatives.

Experience:

Bachelor's degree in a related discipline and 10 years' experience in a related field with a demonstrated history of improving sales productivity, retention by providing data-driven insights
Data-driven mind-set with proven experience utilizing metrics & insights as tools for informed decision-making.
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
Analytical problem solver comfortable tackling ambiguous, complex opportunities and driving outcomes
Expertise with financial modeling skills, including proficiency in Excel
Expertise with SQL, Tableau, and other Business Intelligence and Data Visualization tools strongly desired
Strong organizational skills and ability to prioritize and communicate.
Expert communicator with ability to use data to tell a compelling story.

Only applicants selected for an interview will be contacted. We appreciate your interest in joining our team!

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Application Question(s):

How many years of experience do you have in data analytics?

Education:

Bachelor's (Preferred)

Ability to Commute:

Long Beach, CA 90806 (Required)

Work Location: Hybrid remote in Long Beach, CA 90806

cabi, LLC

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Senior Manager, Sales Operations