Who We Are

Do you thrive in B2B2C SaaS software, start-ups, and fast-paced and growth environments. Do you have a passion for Retail and CPG and love disrupting the status quo? Caddle is for you!

Caddle is the definitive voice of the consumer. We’re a consumer data and insights marketplace that connects brands with consumers (we call them “members”). Members join Caddle to earn rewards for engaging with brands and sharing their data and opinions on product and experiences.

Who You Are

Caddle is looking for a Revenue Operations Analyst to support our scale up by integration and optimizing our revenue technology.

You have previously supported operational systems that enable sales, client success and member success teams to deliver value.

You thrive on the challenge of enabling teams through technology. You are a quick learner with a creative and analytical mindset. You have excellent communication skills and proven project management experience with a history of delivering value for clients and users. Data and the insights data drives excites you since you want to make a disruptive difference!

You will be compensated for results with an opportunity for leadership growth, a base salary, performance-based compensation, and equity via an employee share option program.

Responsibilities

At the direction and mentorship of our COO and Director of Revenue Operations, you will identify and develop workflows and other improvements to enhance the client journey throughout our client team: Marketing, Business Development, Sales, Research, and Client Success. Our goal is to drive revenue growth through continuous improvement
At the direction of the Director of Revenue Operations you will support all administrative functions of Caddle’s Hubspot, PandaDoc and Monday instances.
Work closely with Marketing and Sales to design, document, monitor processes that ensure a seamless, high-converting client experience in alignment with our GTM plan
Iterate and automate processes in HubSpot, from lead scoring, routing, and nurturing, to performance monitoring
Nurture and maintain the GTM tech stack by ensuring data quality and hygiene across teams
Prep and shape raw data from multiple sources to be used in reports,
dashboards, and analysis
Provide technical support on our integrations, data flow and mission-critical, actionable insights that leverage the data in Hubspot, Pandadoc, Quickbooks, Monday, Zendesk, & Caddle Admin
Create and present ad hoc reports for various team members by translating sometimes oblique requests into logical outputs that offer actionable insights
You will assist the Director of Revenue Operations in the training of new and existing users. Together you will ensure all documentation is current and accurate

Qualifications

Experience with HubSpot or related CRM tools.
Experience creating reports and dashboards, workflows, flows, and other admin tasks.
Excellent verbal and written communication skills ensuring requests are clarified, scoped and delivered in a timely manner and new concepts are explained in a logical, yet layperson and persuasive manner.
Possessing an understanding of SaaS sales cycles and processes is a plus.
You have a contagiously optimistic, detail-oriented, lead-by-example personality who loves to roll up their sleeves and get the work done.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low- level information to a general understanding, and distinguish user requests from the underlying true need.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Deep curiosity, with a willingness to learn and ask questions to get to better solutions.
A “losing is not an option” attitude and willing to come up with creative, unconventional, and unique solutions to achieve goals.
Creative and analytical thinker with strong problem-solving skills.
Must. Love. Dogs.

Nice to Have Experience

PMI PMP certification
Scrum Alliance CSM certification
Scaling up or start up experience

Caddle’s Values

GROWTH – we are growth-focused for our company, our people, and the industries we serve.
EXCELLENCE – we strive to deliver the best solutions for our clients, experience for our members, and environment for our team.
AGILITY – we approach challenges and opportunities with urgency, passion, and curiosity.
EFFICIENCY – we pursue efficiencies, small and large, in everything we do at Caddle.
COLLABORATION – we work respectfully, honestly, and authentically with our team, members, and our clients.

Benefits of Working at Caddle

At Caddle, everyone gets the opportunity to make an impact. We offer a collaborative and supportive environment that is perfect for anyone looking for a sense of accomplishment.

Work with world’s leading brands: Caddle is a trusted partner for FORTUNE 500 companies like PepsiCo, Unilever, Walmart and P&G.
Company socials: from our monthly town hall to our weekly team connects, we strive to offer fun and engaging ways to get to know your coworkers and build a strong culture.
Flexible work environment: we focus on productivity and ensuring our team has the flexibility to manage their priorities at home and work. Caddle is a fully remote environment – we welcome team members from across the world!
Results oriented: Caddle is data-driven organization, our commitment to measurement provides a strong platform for growth in fast growing tech company
Caddle Wins, Everyone Wins: Annual bonus programs and share options help to reward all members of the Caddle team as we continue to grow.

Caddle

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Revenue Operations Analyst