Position Summary:
The Sales Operations Manager is responsible for managing the daily operations of the Sales Support Team.

Key Duties / Responsibilities:

Develop an in-depth knowledge of Cadwell’s products and services
Oversee the processing of customer quotations, orders, and changes/returns
Ensure requests and inquiries from customers and field sales are handled, and issues are resolved
Serve as liaison and customer advocate with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
Develop and monitor departmental performance metrics to drive performance
Continuously optimizes team process and manages department expenses to budget
Ensure direct reports are trained and evaluated on their knowledge, skills, capabilities and progress, contributions and commitment to Cadwell’s business success. Provide expertise and technical direction, guidance, and support to team members as needed.
Establishes and maintains detailed departmental training procedures/materials
Perform other duties as requested, directed, or assigned.

Education / Experience:

Bachelor's Degree in Marketing, Business, Finance or related field required
5+ years of management experience required
A minimum of three years of experience as a people manager is required with a proven track record of building and leading high performing teams
Experience managing remote teams is highly desired

Job Knowledge / Requirements:

Highly detail-oriented and organized
A “customer first mentality
Strong problem-solving and decision-making skills
Communicate clearly and effectively, demonstrating strong listening, speaking, and writing skills; formal presentation skills before internal and external groups to clearly communicate highly technical information and legal requirements
Ability to work successfully as part of a highly dynamic and fast-paced team
Knowledge of Cadwell product lines and technology, and standard concepts, practices, and procedures within the medical devices industry
Competency in computer skills: MS Office and Google applications, ERP, CRM, and query tools
Exhibits Cadwell’s core values of Integrity, Initiative, Accountability, Commitment to Excellence, and Service to Others

Physical Requirements / Working Conditions:

General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested.
Extensive use of computer and telephone
Travel may be required; must be able to obtain necessary travel documents
Work hours outside normal business hours may be required to meet business needs

Cadwell

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