Description

The Deal Desk Manager will be responsible for supporting Calabrio’s commercial growth efforts through the negotiation of customer agreements and the coordination of approvals for orders, bookings, and pricing. This individual will work closely with Sales, Legal, Finance, Accounting, and Operations, with the goal of driving efficiency the sales process. An ideal candidate is an enthusiastic collaborator with a strategic mindset.

This role will work to restructure Calabrio’s deal desk in a way that will direct the business toward strategic growth initiatives, including through formulating deal structures to minimize cycles in the sales process. The Manager, Deal Desk will be expected to accelerate decision-making by building internal relationships with key stakeholders and actively facilitating quick reviews and approvals on critical issues. A successful candidate will alleviate pressure from the back office teams and will help the legal and sales teams with deal-related activities.

What you'll be doing:

Act as a decisionmaker for various approvals within the commercial terms of a sales opportunity
Review deal financials, pricing and business risk. Provide discount and margin guidance based upon an understanding of overall deal portfolio and business strategy
Effectively resolve and champion conflicts arising between internal operational processes and customer needs
Ensure appropriate expertise, review and approvals are applied to the execution of all service documents and sales orders
Give guidance on complex deal structures and elevate specialized issues to appropriate business partners for resolution and approval
Operate as an escalation point to business partners for quote-to-cash operations and ensure compliance with published sales and business approval policies
Help coordinate system tie-outs and delivery timing/completion details for revenue recognition with Services, Accounting, and Customer Service teams
Act as the primary liaison with all cross-functional business partners involved in the order process to facilitate deal closure

We're looking for:

Experience with successful strategic deal execution
Understanding of the sales process (proposals, pricing, policies, approvals, deal formation) and the ability to support the needs of a large sales organization
Experience leading efforts analyzing pricing and discounting
Proven track record of improving processes and growing efficiencies as it relates to contract processing and general support of a large sales organization
Experience indicating an ability to understand and effectively communicate with multiple functional groups and interact with senior leaders
Strong communication, partnering and customer service skills
Work cross-functionally to ensure negotiated deals are documented properly and in alignment with Calabrio’s policies
Ability to coordinate multiple tasks, ensure accuracy and timeliness in a fast-paced and high growth environment

Requirements

Bachelor’s Degree
2-3+ years of experience leading a Deal Desk in a software technology company
5+ years proven professional with a combination of experience in Sales, Finance or Legal
Salesforce or similar CRM experience
Proven track record partnering with Sales, Finance and Legal
Experience reviewing large enterprise customer contracts

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Calabrio

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Deal Desk Manager