WHO IS CALLREVU

CallRevu helps thousands of automotive dealers in the U.S. cultivate their customers’ experience on the phone. CallRevu gives dealers valuable insights into their caller’s journey by tracking, monitoring, listening to, summarizing, alerting, and reporting on dealership phone calls to monitor call performance. With our robust data and reporting, we can coach and enhance the caller’s experience to help dealers increase market share, customer retention, and profitability in all phases of dealership operations. Created and managed by a team of automotive and technology professionals, CallRevu partners with some of the best known and highest performing dealerships across the U.S. to not only report issues and outcomes, but also fix them.

Position Summary

The Sales Operations Manager partners with finance, operations and sales leadership to manage sales data, reporting and analysis. This role will be instrumental in measuring, monitoring, reporting and guiding sales forecasts. Responsible for the compilation of accurate sales team performance data, and aiding in the use and governance of the sales tools along with creating and communicating goals.

Essential Functions

Sales Operations & Team Support

Collaborate with leadership to design, develop, and maintain CallRevu’s sales standard operating sales procedures, including structure and content, with clearly defined Key Performance Indicators (KPIs).
Manage and assess sales forecasting by partnering with the sales team to ensure realistic goals
Compile accurate, real-time data of sales team performance; develop reports for comparison of individual performances within the team and against established goals.
Ensure sales calculations and commission calculations are accurate and reflect current market compensation trends
Analysis and support in developing segmented or targeted sales focus (e.g., territories or named accounts)
Ad-hoc reporting as required

Salesforce Management

Manage and maintain the sales data in SFDC to ensure accuracy and consistency
- Partner with sales team members as necessary to make corrections.
Provide analysis and reporting to the sales management, finance and executive leadership on SFDC accuracy and utilization so they can identify and address gaps
Gather and organize input from the sales team on requested enhancements and partners with the SFDC team on upgrades.
- Provide a comprehensive report to the sales leadership team so they can make informed decisions

Leadership

Collaborates with peers and colleagues in other departments to improve CallRevu’s operations
Ensures alignment to CallRevu’s Mission, Vision, and Values to meet organizational goals

Qualifications, Knowledge, Skills, and Abilities

Bachelor’s degree in business administration, finance, information technology, or related field of study or equivalent combination of experience and education.
5+ years of experience in a sales support/operations role
Strong computer skills and the ability to learn and teach multiple programs and applications.
Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Intermediate to advanced knowledge of Salesforce.com (SFDC) and other sales enablement programs (i.e., Zoom, Microsoft Teams, etc.) commonly used by a sales team
Aptitude to learn new software programs, tools, and applications
Energetic, go-getter with strong abilities to build relationships, follow up on requests, and complete tasks
Strong organizational skills with the ability to manage multiple projects and tasks simultaneously, while maintaining a forward-thinking mindset to understand upcoming needs of the sales team
Strong attention to detail and the ability to multi-task and respond to changing needs as they present in a fast-paced environment
Excellent communication skills, both written and verbal

Work Environment

Work performed in a standard home office (telework) environment.

Physical Requirements

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Flexibility related to work hours as project demands arise
Occasionally required to lift 5 to 40 pounds
Must be able to sit at a computer and stand for extended periods of time
Must be able to use hands to finger, handle, or feel
Must be able to reach with hands and arms
Must be able to communicate verbally to speak and hear
Must have close and classroom vision

Travel Requirements

Travel may be necessary, up to 15% of the time (local, regional). Travel would involve the following mode(s) of travel: car, train, and air.

Mission

CallRevu drives actionable insights for dealerships to improve their digital and voice communications for greater conversion of lead to appointment.

Vision

To be an industry leader in conversational intelligence for the dealer industry.

Values

CallRevu is committed to:

BEING BOLD, unafraid, and courageous in everything we do
INNOVATION – bringing new, industry-leading, ideas to market
GROWTH in new relationships, new capabilities, and new markets
PARTNERSHIP that is collegial, collaborative, and always focused on the win-win
INTEGRITY shown by doing the right thing, being accountable (being a 80 Leader) and delivering as promised (being a 20 Contributor)

Apply now to join us!

CallRevu, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, ancestry, sexual orientation, gender identity, disability, veteran status, or any other protected class.

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CallRevu, LLC

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