Job Description:

Cambria is seeking a candidate that can effectively build strong relationships with both external and internal customers, while exhibiting excellent customer service. The Inside Sales Lead will be responsible to interact with Cambria’s Business Partners via phone from our local Distribution Center to provide a white glove service. This role will engage and partner daily with Cambria Market Representatives, Business Partners, Distribution Center Leadership and Staff to accurately process and schedule slab orders.

Collaborate Cross Functionally With Others In The Company

Collaborate with the local DC Manager to align on routes, material availability and estimate arrival of product from our Cambria Manufacturing Facility
Partner, communicate and collaborate with the Distribution Center Manager on initiatives
Collaborate with the Showroom Manager to schedule slab viewings and leverage their expertise to help close the sale
Communicate order holds with the Corporate Finance Team

Provide excellent service and support to Business Partners via phone and email from our local Distribution Center

Answer all inbound calls while portraying excellent customer service
Schedule, enter and follow up on customer orders, regarding the delivery or allocations for will call dates and/or changes
Educate, assist, and provide customer service to Business Partners to help increase their use of the Cambria online ordering portal
Provide accurate information to Business Partners by answering questions as it relates to pricing, inventory and any other requests
Offer alternative options if the requested design is not available
Partner with District Manager on initiatives and assist with other administrative duties as assigned such as purchase orders and collaboration with Sales Operations

Utilize systems to document

Utilize Cambria’s online ordering portal to identify product availability and leverage Cambria internal tools to train Business Partners
Ensure Salesforce entry is entered in an accurate and timely manner that includes Business Partner’s needs and follow up items
Assign and collaborate with field Sales Representatives on action items that relate to their markets and Business Partners
Maintain Open Orders Summary to help manage orders and provide customer information

Requirements:

Ability to learn Cambria’s business and effectively communicate the strengths to customers
Excellent customer service skills with the ability to build relationships quickly
Ability to multitask and prioritize workload in a fast-paced environment
Excellent attention to detail and practiced accuracy
Strong organizational skills with the ability to work autonomously
Resilient integrity, strong work ethic, and portrays an entrepreneurial spirit
Excellent interpersonal, verbal and written communication skills with the ability to communicate cross functionally
Must be able to work overtime as needed

Minimum Requirements:

Education: High school diploma required. Associate’s degree preferred

Experience: Minimum of 3 years of previous customer service and/or inside sales

Systems: Proficient in Google Suites, Oracle, Microsoft Suites. Tableau and Salesforce or similar CRM software is a plus but not required.

Additional Requirements:

Managerial Requirements: N/A

Travel Requirements: N/A

Physical Requirements: Must be able to lift up to 40 pounds to move Cambria Samples and Marketing materials.

The US base hourly range for this position is $20-$29. Our hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position across all US locations. Within the range, individual pay is determined by several factors, including work location, job-related experience, and relevant education or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CambriaCares is our commitment to empower our people, support our communities, and help to sustain our environment.

For Additional Company Information, Please Visit Www.CambriaUSA.com

We are an equal opportunity employer.

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Cambria

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