About the Company

CAMP is a Family Experience Company known for our one-of-a-kind shop/play hybrid experience at physical locations across the country. Each CAMP store features rotating themed experiences where families come to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, play is bigger, bubblier, funnier, fuzzier, slimier, and sillier than anywhere else.

What is the Role?

CAMP is seeking a Revenue Operations & Labor Strategy Analyst to own and optimize both our ticketing operations and labor analytics across 9+ retail and experience-driven locations. This role reflects the tight linkage between labor costs and our ticketing business, two critical levers for profitability and guest experience.

You'll be responsible for the full ticketing lifecycle, including setting pricing strategy, overseeing event setup, and partnering cross-functionally to enhance conversion, revenue, and customer experience. You'll also manage labor data, labor reporting, and workforce cost analysis to ensure our staffing investments are aligned with our revenue-generating activities.

This is a highly operational, data-driven position ideal for someone with a background in ticketing/event analytics and labor operations, preferably within live entertainment, hospitality & attractions, or multi-location retail.

Salaried Range: The salary for this role ranges from $85,000 to $100,000 annually, depending on your experience level.

Reports to: Chief Financial Officer

Location: Remote

What will you do at CAMP?

Ticketing Strategy & Management

Manage ticket setup, pricing, inventory, and customer flow across all CAMP locations and experiences
Develop and execute dynamic pricing strategies to optimize conversion and maximize revenue
Own the backend ticketing system built on Shopify, partnering with Product and Tech to ensure platform reliability and enhancements
Oversee day-to-day ticket operations—including event builds, capacity management, blackout dates, and hold inventories

Labor Spend Analytics

Partner with Finance and HR to monitor and forecast labor spend across locations, aligning staffing levels with ticketed demand.
Maintain labor datasets and reporting workflows; identify and investigate labor variances, overtime trends, and cost inefficiencies.
Support weekly labor processing in coordination with HR.Audit weekly timecards for accuracy and escalate discrepancies before payroll processing
Analyze labor as a % of revenue and create dashboards that connect guest throughput with staffing ROI.

Cross-Functional Collaboration

Partner with the Growth team on conversion tracking, attribution, and performance optimization across channels (email, paid, organic, affiliate)
Liaise with Store Leadership to align workforce planning with show schedules and forecasted traffic.
Collaborate with Brand Partnerships to build and support co-branded ticketing experiences, from pre-sale to post-event reporting
Work with Retail, Creative, and Studio to integrate ticketing into larger brand moments, seasonal campaigns, and IP activations

Analytics & Optimization

Monitor key KPIs like sell-through, conversion rate, drop-off, and average ticket price
Generate performance reports and dashboards for leadership and location teams
Use insights to test, iterate, and refine pricing, packaging, and customer flow strategies

What is required?

5–8 years of experience in a role spanning ticketing/events and financial operations (labor, FP&A, or workforce analytics).
Experience with Shopify or similar ticketing platforms; familiarity with event setup workflows.
Knowledge of labor systems and time-tracking tools.
Strong analytical and spreadsheet skills; able to build models and dashboards from scratch.
Excellent communication and cross-functional collaboration skills across technical, creative, and operational teams.
Passion for family entertainment, live experiences, and optimizing how people work and play.
Bonus:
- Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.)
- Understanding of labor law basics, tax implications, and state-by-state compliance nuances (especially in multi-state operations).

What you'll love about CAMP

Own a high-impact function at a fast-growing, mission-driven company
Help shape how families engage with the most beloved characters and stories in the world
Work across creative, marketing, and retail teams to bring joyful, IP-powered experiences to life
Be part of a smart, kind, and wildly imaginative team redefining modern family fun.

We provide our team with best

We offer a variety of options that are designed to fit the needs of you and your family.

Medical Coverage & Pharmacy Benefits including virtual doctor visits
Dental & Vision Coverage
Gym and Wellness Discounts
Voluntary Pet Insurance
Health Care Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account (FSA)
Life & AD&D Insurance
Long Term Disability
Mass Transit & Commuter Parking Programs
401(k) Plan (Employee contribution only)
Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
20% off all merchandise at CAMP's retail stores and CAMP.com
PTO - As part of our commitment to work-life balance, you will be eligible for Flexible Paid Time Off (PTO) allowing you to take time off without being restricted by a fixed number of days. Employees can take time off as needed for any reason (vacation, illness, etc.) if it doesn't impact their job duties, often with manager approval.
Paid holidays

CAMP

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Revenue Operations & Labor Strategy Analyst