POSITION OVERVIEW

The Sales Operations Manager plans and implements the strategic direction for sales operations through collaborative planning with Chief Financial Officer and business line General Managers. Works with the Sales and Finance departments to develop and administer the company’s sales processes including but not limited to sales pipeline accuracy, key metrics, reliable forecasting, lead generation to order processes, and support for sales executives. This role will partner closely with internal and external stakeholders to ensure appropriate objectives and priorities are enabled within the sales organization.

RESPONSIBILITIES

Manage and build sales operations team providing work direction, establishing goals/expectations, coaching and developmental support.

Oversee team/process for effective use of sales engineering resources teams to expedite opportunities through sales funnel.
Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews.
Support annual planning cycles including goal setting, coverage modeling, territory design, and providing pathways to achieving the financial plan.
Develop, measure, analyze and report results to support informed, fact-based business decisions which drive improved performance for the supported functions.
Collaborate with business development, production, engineering, software, and marketing stakeholders to design and execute strategic operational projects to increase sales productivity, operational efficiency, and revenue.
Make forecasting for Sales/Business Development transparent and predictable.
Design, document, and implement specific initiatives to improve data hygiene and security, improve sales team throughput and efficiency.
Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.

REQUIRED EDUCATION AND SKILLS

Required:

Bachelor’s Degree or equivalent experience
5+ years of experience in operations management, and experience with building and managing a team
5+ years of experience managing a Salesforce.com system

Experience interfacing directly with customers at a senior management and technical level
Process-oriented, metrics-based “system” thinker, understands and can enforce enterprise data quality
Experience working on six sigma, lean processing projects is preferred
Proven experience in building internal processes with check and balances
Travel up to 10%

Preferred:

Master’s degree
Experience with multiple CRM and Finance systems
Business analysis experience (including implementation, tracking, problem resolution and reporting) in software industry

JOB COMPETENCIES

Leadership - Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
Managing for Results - sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
People Development - provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.
Analytical Skills - Interprets and digests complex information, applies logic and sound critical thinking to astutely evaluate information, identifies flaws in reasoning but integrates good judgment in presenting findings, creates insightful and comprehensible reports, devises improvements or corrections to processes/procedures/plans based on strong analytical findings.
Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Quality Work - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

COMPANY VALUES

Unity, Courage, Tenacity, Teamwork, and Excellence

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you’ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn’t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 175, we have on onsite deli, workout facility and weekly massages. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Canon Medical Informatics, Inc

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Sales Operations Manager