About Capillary

Founded in 2012, Capillary Technologies has a presence across the United States, India, the Middle East, and Asia, in particular, South East Asia. Capillary is an end-to-end customer loyalty platform that offers a comprehensive view of consumers, and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. Powering 100+ loyalty programs, across 30+ countries, Capillary works with 250+ brands including the likes of Tata, PUMA, Shell, Al-Futtaim, Petron, Domino’s, Kanmo Group, and Marks & Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, the company has the backing of Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital. For more information, visit www.capillarytech.com.

Manager, Sales Operations:

This role is to support the sales leadership team at Capillary with strong business insight from fact basis analysis and strategic scenario-based thinking. This will also be the point of contact for rolling out strategic initiatives related to sales operations at Capillary including system implementation, deploying new sales performance management tools, tracking sales training and onboarding of new sales members.

This position will interact closely with the Sales GTM leaders & the Leadership team at Capillary and also with sales teams (field sales, inside sales and partner sales teams). Building strong and trusted partnerships with the sales leadership team, sales managers and other functions is critical to be successful in this role.

Job Description:

Part of weekly & monthly Cadence with regions on performance vs commits
Responsible for all Sales Target deployments
Preparation of weekly & monthly reviews for regional reviews
Designing of dashboards / monitoring mechanisms for KPIs
Support region for all Sell Thru reporting, etc
Help drive cadence within the region on all key topics

Business Analytics and management

Host & drive the business cadence meeting to monitor and drive the performance of the sales
Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in opportunity/pipeline management (through sales CRM)
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales team. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
Conduct business analysis and provide decision support for the management team
Ensuring the region is on top of issues by proactively providing management reports/decks for weekly and monthly reviews

Sales Operations/ Process/ Project Management & Enablement

Serve as the focal point of contact for the sales team and address calls for most general business issue
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
Track and analyze the performance based on customer segmentation perspective
Setting Individual Sales Incentive and Compensation plans, including target allocation proposal and performance tracking logic.
Manage / Analyse opportunities through pipeline management tools
Setup and manage a sales academy
Streamline new sales member onboarding

Team management

Lead and manage a multicultural team
Set OKRs and individual development plans for team members
Plan for additional capacity and hiring to support the business requirements as needed

Required Skills:

At least 7-10 years of total work experience
3+ years in a Managerial position with increasing responsibility
Demonstrated progressive relevant experience and a solid understanding of sales operations
Strong analytical ability and ability to prioritize multiple projects
Deep sales CRM expertise and knowledge of enterprise SaaS tools
Familiarity with databases and sales software
Familiarity with Microsoft Office including Excel and Office
Excellent problem-solving, project management, interpersonal and organizational skills
SaaS and B2B experience preferred
Excellent communication skills

Educational Qualification: Bachelor’s degree (MBA preferred)

Remuneration: Commensurate with experience/ industry standards

Capillary Technologies

New Jobs

Manager, Sales Operations