Who We Are

Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

Headquarters: New York City, New York

Current Headcount: 160 People and counting….

Carbyne Website

Carbyne Corporate Video

New-Orleans Video

Carbyne APEX Launch in RioCOG

About The Role

Carbyne is looking for a Sales Operations Analyst to join our Sales Operations Team. You are passionate about data, curious, and strive to be a trusted advisor to your business partners. As an analytical and resourceful problem solver and self-starter, you will use data and qualitative information to advise the commercial team manage the business.

In this role, you will primarily support our sales team and build processes across all aspects of lead generation, deal flow, forecasting, and sales analysis.

Here’s What You’ll Be Working On

Develop, track, and manage the forecast process, performance analysis, and metrics/KPIs to provide actionable insights and to drive sales efficiency
Optimize the customer journey and sales cycle by developing and executing operational plans
Proactively work with business leaders across departments to support business decisions, including growth/churn strategy, territory optimization.
Assist in developing and communicating workflows and processes
Help build Salesforce reports and dashboards based on business and leadership needs
Provide accurate reporting for Weekly Deal Reviews
Develop customer agreements with Sales, Leadership, Legal, and Finance assistance
Participate in the RFP/customer solicitation process by working with company SMEs
Assist with proposal content moderation in RFPIO or other content management tool
Create and maintain all documentation related to CRM maintenance process (SOPs).
Collaborate with internal resources to ensure reports are translated into actions, and results are monitored
Work closely with the CSM and the sales teams on client requests and inquiries
Continually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnel

Requirements

You might be a great fit if

2+ years in SaaS Sales Operations with a leading technology company
Comfortable working with Salesforce flows, formulas, custom views, reports and dashboards
Experience with purchase order, contract management, and proposal management
High proficiency with Excel and PowerPoint, fluency in Google applications and project management tools
Great problem-solving and analysis skills, leadership skills, and ability to communicate well with a senior management team
Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
Meticulous organizational skills and the capacity to manage many leads and opportunities
Proactive, loves to help others, and excited by getting things done
Great communication and interpersonal skills
Passion for supporting law enforcement, first responders, and other government agencies

What Else We’re Looking For

Carbyne’s responsibility is great, and so are our people. People at Carbyne choose us because they see how much each person matters, contribute, and counts.

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

Excellence - Thrive to create great things. Mistakes create innovation, collaboration and authenticity - people can be themselves - ask any questions, see mistakes as opportunities to learn, to get better.
Responsiveness - Adaptive to new situations, new people, clients expectations, solving problems fast and together.
Simplicity - Listening, thinking, smart solutions, tools that work for you and for our customers, Services which warms the heart, Delivery that makes the complex simple.
Warmth - To collaborate with our internal teams and partner with our clients, we must show our empathy, warmth, and mutual respect. It’s a big part of who we are at Carbyne.
Reliability - Everyone takes responsibility and is very proactive.
Tech forward, to keep people first - Our consistent, unyielding drive to iterate and improve is linked to our desire to manifest real change for the people who use our tools every day.

Benefits

As a member of the Carbyne team, you can expect

Comprehensive medical, dental and vision insurance
401k, matching up to 4% of your salary
13 weeks of full payment for maternity leave
Unlimited vacation days
Competitive options plan
Reimbursement for commuter expenses (if you work in the office)
Udemy courses
Health and Wellness Benefits

Our Promise

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time.

Carbyne

New Jobs

Sales Operations Analyst