Are you an experienced Sales and Operations professional looking for a new opportunity?
GO Riteway Transportation is hiring an experienced Sales Operations Supervisor to join our growing sales team. The Sales Operations Supervisor is responsible for developing, maintaining and growing our customer relationships. They ensure each customer interaction receives excellent care, from sales prospecting and consultation through trip documentation within the reservation system and service execution. Additionally, they provide training, daily guidance and support for sales team members.

Customers can include any and all services from our private ride portfolio of car service, airport transportation, group travel in buses and shuttle service programs. Additional duties include operational support as needed including but not limited to on-site event management, driver scheduling, dispatching and shuttle operations support.

Responsibilities:

Own sales cycle of prospecting, consulting, quoting, selling, closing and confirming trips.
Own operational success (site surveys, driver & vehicle scheduling, dispatching and safety protocols) through team collaboration and/or hands-on completion.
Develop and maintain positive relationships with retail and corporate customers to achieve top notch customer satisfaction.
Interact with operations, safety, accounting and HR team members as needed
Provide daily (sales and operations) team support to achieve success
Utilize pricing tools and enter reservations in software systems.
Track travel and booking activities to ensure accuracy regarding trips or services.
Work directly with internal staff and external customers to address and resolve service issues in accordance with defined policy and customer satisfaction.
Represent GO Riteway at off-site events and visit customer sites for staging of moves (i.e., trips, conventions, conferences, etc.) as needed.
Become proficient in operational duties including driver scheduling and dispatching
Become knowledgeable about all vehicles, available services, DOT (Department of Transportation) regulations, safety protocols and other requirements that apply to the services we provide.

General Qualifications:

Minimum of two (2) years prior experience in a senior Sales Operations role.
Ability to communicate effectively through excellent oral, written and listening skills to clearly convey information to others to ensure understanding.
Demonstrated ability to work well with others collaboratively in a team environment.
Experienced in problem solving and developing best practices to improve customer experience
Able to simultaneously handle multiple tasks and prioritize workload.
Composure in fast-paced environment
Attention to details is an absolute must.

Desired Qualifications:

Experience in transportation (people/customer service) and/or travel industry
Experience in hospitality industry (i.e. events, hotels, restaurants, leisure activities)
Familiarity with computer programs for the transportation industry

Compensation and Benefits:

· Competitive wages; salary position

· 401(k) Retirement Plan

· PTO + Company-sponsored holidays

· Health, Dental and Vision Insurance; Life Insurance

· Voluntary Worksite Benefits (Accident, Disability and Critical Illness, Long Term Care)

We Go the Extra Mile!

EOE of Minorities/Females/Vets/Disability

APPLY AT WWW.GORITEWAY.COM

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: One location

Cardinal Buses a division of GO Riteway Transportation Group

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Sales Operations Supervisor