As the Director of Revenue Operations (RevOps) for Cardknox, you will play a pivotal role in driving revenue growth, optimizing operational efficiency, and enhancing the customer experience. Reporting directly to the SVP of Marketing, you will take a hands-on approach in managing and executing critical pipeline technologies, with a strong emphasis on Salesforce administration and a focus on other essential tools such as Account-Based Marketing (ABM) and Data Enrichment. Your efforts will be instrumental in streamlining processes, improving sales productivity, and achieving revenue targets.

If you are a results-driven, strategic thinker with extensive experience in Salesforce administration and a passion for optimizing revenue operations, and if you align with our core values, we encourage you to apply for the Director of Revenue Operations position at Cardknox.

Key Responsibilities:

Pipeline Technology Ownership:

Take full ownership of all revenue-focused technologies, including but not limited to Salesforce CRM, ABM platforms, data enrichment tools, and other relevant software.
Configure, integrate, and optimize these technologies to support sales and marketing teams effectively.

Data Management and Enrichment:

Oversee data hygiene, accuracy, and completeness within the CRM and other systems.
Implement data enrichment strategies for enhanced lead and account information to improve targeting and segmentation.

Sales Process Enhancement:

Collaborate directly with Sales and Marketing teams to refine and document sales processes, ensuring alignment with company objectives.
Implement automation and workflow improvements to drive efficiency in lead generation, qualification, and nurturing.

Reporting and Analytics:

Develop and maintain dashboards and reports to provide real-time visibility into sales and marketing performance.
Analyze data to identify trends, opportunities, and areas for improvement, then make data-driven recommendations.

Forecasting and Revenue Predictability:

Work closely with Finance to develop accurate sales forecasts and revenue projections, actively engaging in the process.
Implement tools and processes directly to increase predictability in the sales pipeline.

Cross-Functional Collaboration:

Foster strong hands-on collaboration between Sales, Marketing, Customer Success, and Finance teams to align revenue goals and strategies.

Sales Enablement:

Ensure sales teams have the necessary tools, training, and resources to maximize their effectiveness.
Develop and maintain a sales playbook to guide the sales process.

Technology Evaluation and Integration:

Stay informed about emerging technologies and industry best practices, actively seeking opportunities for improvement.
Evaluate, select, and integrate new tools and platforms as needed.

Core Values Alignment:

At Cardknox, we hold the following core values in high regard:

Get it Done: We value individuals who take ownership of their responsibilities, exhibit a strong work ethic, and consistently meet deadlines.
Be Resourceful: We encourage creativity and problem-solving. We appreciate team members who find innovative solutions and maximize available resources.
Self-Motivated: We admire individuals who are self-driven, take initiative, and continuously seek opportunities for growth and improvement.
Sense of Responsibility: We value team members who demonstrate a strong sense of responsibility in their roles and contribute to the success of the organization.
Team Player: Collaboration and teamwork are essential to our culture. We appreciate team players who support and uplift their colleagues to achieve collective goals.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field.
Proven hands-on experience (5+ years) in Salesforce administration and revenue operations.
Must be a Salesforce Certified Administrator
Expertise in configuring, optimizing, and maintaining Salesforce CRM.
Proficiency with Account-Based Marketing (ABM) and Data Enrichment strategies and technologies. (We are currently implementing SalesLoft and SimilarWeb.)
Payments or Fintech industry experience is a plus.
Strong analytical and data-driven mindset with proficiency in data analysis tools.
Excellent hands-on leadership and team management skills.
Exceptional communication and collaboration abilities.
Ability to thrive in a fast-paced, dynamic environment.

About Cardknox:

Cardknox, based in Howell, NJ, is a premier payments gateway solution and subsidiary company of Fidelity Payment Services. Cardknox is a developer-friendly payment gateway, that has created a marketplace revolution with flexible EMV solutions that can be integrated with POS systems using only a few lines of code. Cardknox serves thousands of customers across every major industry throughout the United States, UK and Canada.

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Director of Revenue Operations