The Deal Desk Manager facilitates all client contract communications and manages the contract workflow from verbal agreement through to fully executed contract, including negotiation of final pricing agreements as needed. This role centralizes critical aspects of the sales cycle to ensure efficient deal closure, appropriate stewardship of key contract and billing information, and optimized revenue outcomes for the business.

Responsibilities:

Pricing/Terms Negotiation and Optimization
- Leads final pricing and terms negotiations with clients, securing optimal terms that align with business profitability goals
- Analyzes proposed pricing structures and discounting requests, making data-driven recommendations to sales and leadership
- Develops and maintains a centralized knowledge base of pricing strategies, terms and conditions of past deals, and negotiation outcomes to inform future decisions
- Maintains awareness of product catalog for bundling scope packages
- Provides recommendations on process development, tech enhancements, and resource planning, as needs and responsibilities scale
Client Contract Communications
- Serves as the primary point of contact for clients once they’ve indicated they are ready to receive a contract after initial sales engagement, ensuring efficient knowledge transfer from business development and sales leads to project teams
- Confirms accuracy of final internal Budget Box associated with each sales opportunity and its adherence to agency scope and pricing standards
- Provides necessary information to the Operations team responsible for contract creation
- Coordinates internal approvals with the Operations team for client-provided contracts and client-requested edits to Carnegie terms and conditions
- Updates Salesforce as needed to ensure data accuracy of sales opportunities in relevant stages
- Ensures signed contracts are quickly submitted for processing
Cross-functional Communication and Collaboration
- Collaborates closely with Account Directors, Executive Sales leaders, Business Development, Operations, Finance, and the rest of the Revenue Operations team to ensure efficiency and client satisfaction
- Identifies opportunities to streamline and improve contract and pricing processes
- Provides regular reports to Revenue Operations and divisional leadership on contract themes related to scope bundles, discounts, etc.

Qualifications:

Proven ability to manage workload, organize tasks efficiently, and prioritize responsibilities for both internal and external projects, even under pressure
Ability to manage time effectively and consistently meet deadlines to support team objectives
Meticulous attention to detail
Excellent communication skills (both written and verbal) and an outgoing, engaging personality that enables effective collaboration across diverse teams, all organizational levels, and stakeholders, ensuring a positive representation of the organization.
Proactive approach to supporting team workflows, with a willingness to adapt to evolving processes
High degree of integrity, ability to work independently, and strong critical-thinking skills
Ability to quickly grasp new processes and adapt readily to changes
Knowledge of and interest in the higher education space is a plus
High competency in utilizing Google Suite applications
Due to the remote environment, effective communication and time management skills are required, as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
Physical requirement: Must be able to work at a computer for prolonged periods

Experience

Bachelor’s degree required, preferably with a concentration in Business Management, Accounting, Marketing, Communications, Finance, or Project Management
3 or more years of customer/client-management experience
Management and/or leadership experience preferred
Experience with Asana project management and Salesforce software preferred
Experience with Adobe and Docusign platforms a plus

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

Private health/dental/vision
401(k) with company match
Generous holiday and PTO package
Flexible work environment (remote, in-office, and hybrid roles)
Half-day summer Fridays
Fun company events and laid-back culture
Opportunities for advancement
Industry exposure and professional development
Growing company with a family feel
Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.

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Deal Desk Manager