We’re hiring!
Carterra is growing, and we’re looking for a Sales Operations Manager to help scale and optimize our global commercial operations. This is a high-impact role working directly with leadership and cross-functional teams to drive efficiency, improve processes, and support customers around the world. If you enjoy solving complex problems, building structure, and making a visible impact in a fast-paced environment, we’d love to connect!

Position: Sales Operations Manager

Employment Status: Salary, Exempt

Type: Full Time

Location: Salt Lake City, UT - Onsite

Company Profile

Carterra is a fast-growing life science bio-technology company located in Salt Lake City, Utah. The Carterra name is based on two core concepts; Cartography (mapping) and terra (worlds), literally meaning “mapping worlds”. This represents the Company’s exciting new high-speed, high-resolution label-free biosensor technology, which is being used by leading pharmaceutical and biotechnology companies to thoroughly explore new worlds in biotherapeutic drug discovery that were previously impossible to investigate. Our products allow researchers to identify potential targets early in the drug discovery process where risks and costs can be significantly mitigated.

Job Summary

The Sales Operations Manager reports to the Chief of Staff and is responsible for managing the day-to-day operations of our global commercial organization as well as creating and refining current business processes to drive efficiency and quality. This role interfaces with Carterra’s customers as well as every functional group in the company, and these other groups are also your customers.

You will work closely with the CCO on a broad variety of strategic and tactical initiatives, including:

· Manage order entry, order processing, and logistics of shipping Carterra’s instruments to global customers; interface with Manufacturing, Accounting, and Commercial teams on shipment timing and priority, documentation requirements, and delivery coordination

· Manage third-party installation and logistics vendors (white glove uncrating contracts and relationships)

· Manage service contract renewals for the global customer base

· Create and refine coordinated processes that meet the needs of functional leaders in Marketing, Accounting, Commercial, Manufacturing, and Quality, with focus on maximizing efficiency and output

· Resolve escalated customer requests/issues

· Additional strategic and tactical initiatives that support the commercial operation, including but not limited to:

o Territory and expense management

o Sales forecasting

o Sales reporting, metrics, analysis, and commissions

o Salesforce administration and analytics

o Supporting Sales meeting planning and execution

o Product marketing support, e.g. lead tracking, Salesforce metrics

o Additional responsibilities as needed

· Drive operational excellence, communication, efficiency, and cross-functional alignment across the commercial organization.

Required Skills/Abilities:

· A professional presentation and demeanor that invites a collaborative and productive work exchange with colleagues

· Extraordinary attention to detail

· Excellent written and oral communication skills

· Demonstrated ability to execute a high volume of requests with precision and efficiency

· Energetic, self-starter, and results-oriented

· Basic mathematics: addition; multiplication; calculation of discount percentages, year-over-year growth rates, profit margins

· Ability to interface with customers, field applications scientists, service engineers, sales executives, operations staff, and management

· Strong time management and organizational skills

· Team player with proven ability to contribute to a multi-disciplinary team environment

Education and/or Experience:

· BS/BA degree or 5+ years of business experience in a sales operations role or Sales/Marketing role; any experience in a life science or biotech company will be additive

· Proficient in MS Outlook, Word, Excel, Visio

· 5+ years using Salesforce; Salesforce administrator level skills preferred

· Experience with Tableau and Acumatica preferred

· Demonstrated experience establishing and improving processes related to commercial operations

· Small company experience preferred, including a willingness to engage in both high-impact/high-visibility initiatives as well as administrative tasks

· Must be legally authorized to work in the United States

Physical Requirements:

· Ability to sit at a computer

· Ability to perform repetitive keyboard/mouse movements

· Ability to lift up to 30 lbs.

Additional Perks:

Your work day contributes to Meaningful Work
Career Development Opportunities
Complimentary drinks and snacks on-site
Relaxed dress code
Work-Life Balance

Carterra is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Stock options
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Sales Ops: 5 years (Required)
Sales/Marketing: 5 years (Required)
Salesforce: 5 years (Preferred)

Ability to Commute:

Salt Lake City, UT 84103 (Required)

Work Location: In person

Carterra, Inc

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