The Sales Operations / CRM Business Manager is a critical function for the future business success of Castolin Eutectic. The role takes the responsibility to advance the Sales Processes and Capabilities of Sales Teams across the world in line with the strategy and objectives of the organization. The role acts as first-level contact on all Sales Process Improvements and CRM Business matters and contributes directly to the development of a best-in-class sales team. In return the position offers considerable freedom to operate, plenty of opportunity to grow personally and professionally and flexible workhours all in an international market leading company.

Global Streamlead CRM
Development, Improvement and Support of Key Commercial Processes (e.g. Lead Generation, Customer Segmentation, Sales Force Performance…) in close alignment with Sales Leadership and Teams in the Market Centers
Advance and drive the development and adaption of the CRM tools, provide proactive business training and guidance to the Sales community
Collect, translate and prioritize business requirements to the CRM Tech Team and ensure timely implementation as well as integrity of sales data
Ability to derive useful sales insights from large amounts of CRM data and advise the Leadership Team on the setting of Key Performance Indicators
Support and drive Commercial Excellence Initiatives to improve current sales processes and capabilities and continue to evolve the CRM and other Sales Tools in line with the objectives of the Initiatives.

Location can be: Vienna, Austria - Paris, France or Frankfurt (Kriftel), Germany

Bachelor’s degree in Business, Economics or related field, alternatively an adequate qualification with relevant experience might be considered
Deep experience and understanding of Sales and Sales Operations in an international B2B Business Model
In-depth Expertise and hands-on Experience with modern CRM Tools (e.g. C365, SalesForce…) as well as Data Analytics Tools (PowerBI, Qlik…)
Ability to work effectively in a global Business with strong sensitivity for diverse cultural backgrounds (Europe, Asia, Africa, Americas)
Experience in successful change management, winning stakeholders to build consensus on all levels of the organization, reaching out actively to Sales Teams to drive projects forward
Excellent written and verbal communication and presentation skills in English, other languages are an advantage
Strong Passion for helping others to advance their skills, provide active guidance and support to set and maintain high professional standards
Pragmatism, Hands-on mentality, Strong sense for accountability
Analytical mindset and data skills
Some travel requirements (10 - 20%), Ability to work effectively with remote tools

What we offer:

Hybrid work
Being a key player in a digital business transformation initiative
An exciting and varied range of tasks and a startup like working environment
A highly motivated and friendly team
An attractive and performance-based compensation package

Have we piqued your interest and would you like to play an active role in shaping the future of the Castolin Group? Then we look forward to receiving your application documents, including details of your salary expectations, possible starting date, and preferred location.

Castolin Eutectic

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(Global) Sales Operations / CRM Business Manager (m/f/d)