Sales Operations Specialist at Catalyst Education

The Mission: Catalyst Education is transforming how college students are motivated to persist through their education with high-quality digital learning tools. As we scale, we need a builder to construct our sales operations backbone.

Role Summary

The Sales Operations Specialist will be a foundational member of our Go To Market teams, responsible for optimizing and maintaining our core go-to-market technology stack, with a primary focus on Salesforce. This role is ideal for a proactive, detail-oriented professional who thrives on turning complex data and processes into clean, predictable systems. You will play a crucial role in operationalizing key metrics, implementing emerging AI technologies, and ensuring the Go To Market teams have the data and tools needed to accelerate our growth and mission.

Key Responsibilities

Salesforce Instance Oversight: Own the system design, object hierarchy, and automations (Flows) for New Business, Renewals, and Account Management.
Bridge the Tool Gap: Build and maintain robust syncs between Salesforce and Airtable. You will ensure Product, Content, and Finance teams have real-time access to sales data without leaving their necessary tools.
Lead AI Initiatives: Pilot and implement Salesforce Agentforce and AI tools to automate lead routing, inbox management, and data entry.
Own the Forecast: Partner with Revenue Leadership to ensure data integrity, delivering accurate pipeline reporting and "truth-telling" dashboards.
Scale Processes: Design and document workflows that handle complex product relationships (Sections, Courses, ISBNs) and seamless handoffs between Sales, Success, and Finance.
Drive Efficiency: Identify bottlenecks in the funnel and fix them. Ensure Salesforce is intuitive for reps, not an administrative burden.

Required Qualifications

Experience: 2+ years of demonstrated experience in Revenue Operations, Sales Operations, or Systems Administration.
Salesforce Mastery: Advanced proficiency in Salesforce Administration, including hands-on experience in building and deploying complex workflows, validation rules, and complex object relationships. Certified Administrator (ADM 201) is highly preferred.
The AI Edge: Proven experience or a demonstrated active interest in exploring, piloting, or implementing Agentforce, Einstein GPT, or other AI-driven sales/service tools is a must.
Business Fluency: Strong understanding of core EdTech SaaS metrics (Renewal business, adoption cycles, student pay models) and how to operationalize tracking of revenue cycles.
Analytical & Detail-Oriented: A genuine love for solving complex problems and an uncompromising dedication to data accuracy and process cleanliness.

Why Join Us?

Joining our company means more than just a job; it’s an opportunity to define a critical function at a pivotal moment.

Impact: Build the engine that drives our next stage of high growth.
Innovation: We want you to experiment with AI and automation to solve real problems.
Ownership: You will have end-to-end autonomy over the systems you build.

Compensation & Benefits

Base Salary: $70,000 – $80,000 (DOE)
Health, dental, and vision insurance
401(k) with company match
Flexible PTO
Remote work schedule
Home office stipend

Important Note: In compliance with federal law, all persons hired will be required to undergo a background check, verify identity and eligibility to work in the United States by completing the required employment eligibility verification form upon hire.

This description is for reference only. It is not meant to provide an exhaustive description of the duties that may be required of an employee in this position. It does not create a contract between the Company and any employee.

Catalyst Education

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