Overview:

The Business Operations Associate supports key operational functions for Catholic Health Home Care and Good Shepherd Hospice. This role ensures efficient, accurate execution of daily operations including interdepartmental coordination, customer service, data processing, documentation management, and revenue cycle support. The Associate is instrumental in real-time issue resolution, communication across clinical and administrative teams, and the overall improvement of workflows and service delivery.

Job Details:

General Responsibilities:

Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
Maintains productivity to achieve metrics, per department protocols, as assigned
Support smooth daily operations across departments and partner affiliates
Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
Track, follow up, and escalate documentation deficiencies (e.g., missing physician orders or clinical notes)
Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
Support revenue cycle operations, including documentation reconciliation and invoice processing
Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
Assist with reporting and data analytics; contribute to process improvement initiatives
Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
Ensure confidentiality and compliance in all patient and operational data handling
Foster a culture of service, accountability, and teamwork

Qualifications:

Education & Experience:

Bachelor’s degree required (or equivalent combination of experience and education)
Prior experience in operations, healthcare, or customer service preferred
Experience with EMRs, data analysis, or revenue-cycle workflows a plus

Skills & Abilities:

Strong organizational and time management skills
Effective communicator with professional verbal and written skills
Proactive problem-solving and decision-making abilities
Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

Posted Salary Range: USD $25.00 - USD $28.00 /Yr. :

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job, and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.

Catholic Health

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Business Operations Associate