Cazoo & Motors, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Cazoo & Motors, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo & Motors is the place for you. Join us and be a part of shaping the future of automotive retail!

The Role

We're looking for a Business Operations Lead that strengthens our operating rhythm, accountability, and execution across the business, ensuring priorities convert into real progress.

Working closely with the Chief of Staff and Leadership Team, you’ll bring structure, visibility, and follow-through to how we execute. You’ll help teams stay aligned, remove bottlenecks, and ensure work moves forward.

This is a company-wide execution role. You won’t own the strategy or overall operating system, but you will make sure it runs effectively day-to-day.

You’ll act as a force multiplier to the Chief of Staff, extending their reach and helping to drive accountability across the business.

Reports To: Chief of Staff

Contract Type: Permanent

Location: Richmond UK, Hybrid

What you'll own:

This role is accountable for driving adoption and outcomes, rather than owning underlying tools or systems directly.

Execution & Project Management Discipline:

Maintain a clear, up-to-date view of all key company initiatives
Ensure every initiative has strong fundamentals: clear ownership, defined scope, milestones, and success metrics
Track progress consistently and follow up to maintain momentum and accountability
Identify and escalate risks, blockers, and slipping timelines early
Raise the standard of project management across the business, setting expectations for what good looks like (planning, tracking, communication)
Challenge and support teams to improve how they run projects, stepping in where needed to bring structure and clarity to under-defined work
Drive project health and visibility, not ownership:
You ensure projects are well-run, visible, and moving forward
Support teams in structuring work effectively (milestones, dependencies, timelines), particularly in ambiguous or complex initiatives
Continuously look for improvements in project management across the business, including which tools and processes are rolled out.

Operation Rhythm Support:

Support the Chief of Staff in running planning and reporting cycles for Objectives, Key Results (OKRs), and Quarterly Business Reviews (QBRs)
Ensure inputs are prepared, progress is tracked, and outputs are clear and actionable
Track actions and decisions from leadership forums to ensure follow-through
Help maintain consistency and discipline across company-wide cadence

Visibility and Reporting:

Maintain simple, reliable reporting that provides a clear view of progress against priorities
Partner with Analytics to improve visibility through dashboards and tracking
Act as a central point of truth for what’s happening across the business
Provide structured updates on progress, risks, and delivery status to the Chief of Staff and CEO.

Ways of working & Continuous Improvement:

Roll out and reinforce consistent ways of working across teams
Identify where processes or collaboration are breaking down and propose improvements.
Support adoption of core tools (e.g. Workvivo, Notion, Productboard) to improve clarity and execution.
Partner with the AI Steering Committee to support automation and efficiency initiatives.
Design simple, scalable processes with a low tolerance for unnecessary complexity.
You will take the lead on coordinating the calendar and content for core company update meetings - bi-weekly ‘Engine Room’, All Hands content, Hackathons and leadership forums discussing strategy, initiative reviews etc.

We’re looking for someone who has operated in fast-scaling, often ambiguous environments, and can bring clarity, and structure across the business - you'll be confident in influencing change and navigating complex stakeholder dynamics.

What You’ll Bring:

Experience in strategy, operations, project management, consulting, or a Chief of Staff (CoS) environment.
Experience running OKRs or structured planning cycles.
Strong analytical and organisational skills.
Comfortable working across teams without formal authority
High follow-through.
Calm under ambiguity.
High curiosity
Highly collaborative, with a low-ego, team-first approach
Track record in a stabilisation or transformation environment. We are looking for someone who thrives in fixing operational fundamentals and driving change at scale.

What Success Looks Like 6-9 months:

Company-wide OKR adoption with high clarity on ownership and metrics
Quarterly priorities delivered on time with clear reporting cadence
Reduction in stalled or unowned initiatives
Standardised operating rhythm adopted across all functions
Improved leadership visibility on delivery (single source of truth dashboards)
Clear business-wide documentation with regular progress updates

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

We don’t just offer benefits, we invest in the people challenging the status quo in the automotive marketplace space.

Here’s how we back you:

The Financials 💷

We believe in rewarding high performance with total transparency

Fair Pay: We benchmark every role using Ravio and run annual performance and pay reviews to ensure we’re always competitive in the market.
We win when you win: We pay our our annual bonus (paid in March)
Serious future commitment: We more than match your commitment to the future, when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary.
Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
Referral Bonus: Recommend a colleague, get £2,000

Work-Life Synergy 🏖️

Balance isn’t a buzzword here, it’s the baseline.

Time Off: 25 days (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
The best of both: Hybrid setup - we gather at our Richmond riverside office every Tuesday & Wednesday for collaboration; the rest is up to you.
Family First:
Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,.
Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you

Health & Peace of Mind 🏩

Comprehensive cover so you (and your favorite people) have the care you need.

AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
Private GP: 24/7 digital access via Help@Hand.
Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
Life Assurance: 4x basic salary covered by Unum.
Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth 🌱

We hired you for your talent, and we’re committed to helping you expand it.

Upskill Budget: Every manager has a dedicated budget for your specific role development.
Leadership Track: Custom training programs designed for our current managers.

The "Challenger" Extras 🔍

Tech Choice: Your choice of a MacBook or Windows laptop.
Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
Moments that Matter: Annual Ignite Conference (past guests include Nick Fry, Mark Foster & Matthew Syed)
Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
Office Life: Free food & drinks
Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to Men’s and Women’s matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!

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