CBL Properties, one of the largest mall REITs in the United States, is in search of a Business Applications Support Analyst to join our Technology Solutions team in Chattanooga, TN. The Business Applications Support Analyst is responsible for providing solutions to make our business more effective, efficient, autonomous, and successful. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year!

Duties & Responsibilities

Understand business users' problems and needs to provide technical and business solutions across our Applications Portfolio systems
Work on issues/requests individually and as part of the team to ensure that problems are solved
Use defined systems and guidelines to keep stakeholders informed of request status and ensure clear documentation for issue resolution and follow-up
Establish technical solutions by configuring and administering applications
Document solutions and processes, and train users
Collaborate by working with software vendors, representing users, and providing project support
Be a critical member of the Applications Support Team and collaborate across other areas of Technology Solutions as well as with our business units
Work with cross-functional teams across the organization, developing an intimate knowledge of operations and technologies utilized within the organization
Continually develop and improve your relationships with stakeholders and gain their confidence in service abilities
Adhere to standards that apply to documentation, audit tracking, and naming conventions
Other duties as assigned.

Required Skills:

Fundamental understanding of Web and Cloud-Based applications (front-end and back-end)
Basic knowledge of software design, testing, development, documentation
Basic knowledge of accounting and operational business processes
Exceptional interpersonal skills to collaborate with team members and build relationships at all levels of the organization
Solid written and verbal communication skills
Ability to express complex technical concepts in lay terms to non-technical users verbally and in writing
Customer service experience, preferably in a technical environment
A methodical approach to problem-solving
Basic knowledge of accounting and operations business processes
Willingness and the ability to continually learn the technology and business
Ability to work independently in a highly visible, fast paced environment
Ability to adapt to frequent change
High attention to detail

Required Qualifications:

Bachelor's Degree in Computer Science, Data Analytics, Information Technology, Information Systems, Business, or another relevant field
Knowledge of ERP and CRM systems
Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word)

Preferred Qualifications:

Prior customer service experience
2+ years Real Estate Management or Software implementation and administration experience
Experience with ERP, ITSM, and CRM business applications including Yardi Voyager, Freshservice, and Hubspot

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CBL & Associates Management Inc

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Business Applications Support Analyst