The Director of Revenue Operations oversees the strategic vision and performance of CDK’s AR systems and processes and manages the relationship with CDK’s managed services provider for revenue operations. The Director of Revenue Operations provides leadership, vision, and direction to teams in multiple sites on projects with a high level of complexity, consults with cross-functional teams during the development and implementation of major initiatives, determines requirements that meet CDK’s strategic business needs, and ensures improvements are successfully implemented and monitored to increase efficiency and effectiveness.

Position Responsibilities & Essential functions

Provides and executes strategic/operational/tactical direction for AR organization, including the management of all operational activities of the AR team
Reviews and approves accounts recommended for Bad Debt Write-Off and Credit Reserves
Liaison and point-of-escalation for billing and collections to ensure timely and accurate resolution on customer inquiries and disputes
Aligns revenue opportunities with business partners and clients on various aspects of revenue, billing/pricing models and product offerings
Understands and executes integrated AR solutions that positively improve customer experience and support the company’s goals and objectives
Plays a key role as the technical architect for projects; Responsible for detailed technical architecture and design for unusual or highly complex projects for AR
Oversees design and development of major enhancements to existing systems; Achieves complex project goals by effectively applying necessary expertise/resources
Communicates the strategic process, operations, and technology to appropriate stakeholders, including senior management, peers, partners, and supporting teams
Oversees the documentation and analysis of complex, new and existing business processes
Formulates strategies on all revenue generation, billing systems, and residual systems ensuring integration with partner systems
Sets policy, guidelines, and governance for business processes performed by managed service provider, including master data management, contracting, billing, collections and cash application activities
Manages relationship with managed service provider, including review of Service Level Agreements, evaluation of suggested policy changes and system enhancements, and resolution of escalated issues and gaps in processes
Oversees the execution of existing business processes; collects, analyzes, and reports predetermined performance and quality metrics (e.g., Dashboards); develops metrics for new or existing processes; and makes recommendations for improvements
Identifies, develops, makes recommendations for improvements, then implements based on business need and industry best practices
Oversees the development of project plans, work assignments, target dates and other aspects of assigned projects and communicates this information to senior management and the business units
Provides leadership for the Rev operations teams consisting of technology, finance, operational resources; responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments; recruits and selects "A" players for all key roles

Required Qualifications & Attributes:

Bachelor’s degree in accounting or finance required or equivalent in education and experience
10+ years of accounting experience with increasing responsibility in accounting
Prior experience managing direct reports, with a strong desire to lead, mentor and develop others
Demonstrates applied knowledge of all aspects of AR processes, operations, and technologies
Strong analytical skills and understanding of internal controls; Advanced knowledge of Excel
Builds credibility as a trusted advisor through a balance of business acumen, learning expertise, objectivity, and client relationship skills
Ability to independently organize, prioritize and manage multiple tasks, while consistently meet deadlines with high-quality and accurate results
Sound business judgment to recognize and respond to cross-departmental needs
Demonstrates accountability to personal work product
Identifies and addresses the concerns of others to overcome resistance, gain support and achieve results
Communicates crisply and candidly; balances talking and listening to foster candid dialogue; gets his/her point across; commands attention across multiple audiences
Evaluates the effectiveness process and takes action to implement improvements
Ability to balance project team’s focus based on the strategic business objectives of all project stakeholders
Can mobilize the team to focus on the stakeholders’ best interests.
Defines and shares best practices

Preferred Qualification and Attributes:

Experience managing relationship with outsourced managed services/shared services provider
Oracle experience
Spanish and/or French language skills

Base Salary Ranges: $145,000 - $180,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

CDK Global

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Director, Revenue Operations [US - REMOTE]