Overview

The primary purpose of this position is to support the sales organization in all stages of the sales cycle ensuring the integrity and accuracy of our sales orders, payments and fulfillments. The ideal candidate must be able to reinforce sales processes diplomatically, but also be able to provide recommendations for improvements and be adaptable when change is needed.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

What You'll Do

Ensure accurate and timely transaction processing
Collaborate cross functionally with other divisions such as Finance, Legal, Purchasing, and Risk Management
Serve as liaison between members and other divisions such as Finance, Legal, Purchasing, Risk Management and CIS Legal Counsel for Membership Agreements, Purchase Orders, Vendor Forms and open Accounts Receivable
Work with Finance to ensure all invoices are paid on time
Maintain accurate records in the Customer Relations Management (CRM) System
Collaborate with fellow team members when necessary for payment collection
Assist with revenue tracking and ad hoc reporting
Other tasks and responsibilities as assigned

What You'll Need

Bachelor’s degree in a related field*
3+ years’ of demonstrated customer service experience
Demonstrated knowledge of billing and contract procedures
Demonstrated experience using a CRM system (Salesforce preferred)
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities
Proven ability to problem-solve to overcome obstacles and achieve results
Excellent interpersonal skills and communication skills
Excellent verbal and written communication skills
Proficient in Microsoft Office Applications
Must be authorized to work in the United States

It's a Plus If You Have

Experience using and administering DocuSign
Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

Center for Internet Security

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