Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com , reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

The Opportunity...

Centerfield is seeking a dynamic Vice President of Sales Operations to lead our sales operations for our growing international teams. This individual will be responsible for ensuring the sales teams are performing at their highest potential and leading with charisma and excitement. If you have experience leading high volume call centers, driving sales and operating autonomously -- this position is for you!

How You'll Contribute...

Formulate call center operational plans to align with overarching company goals
Upgrade and improve existing processes and methodology and use best practices to drive it to the next level
Trickle goals down to individual departments and teams to ensure monthly and quarterly goals are executed on including: scorecards, commissions and sales bonuses and sales incentive programs
Build out infrastructure that will support growth, including the requisite people, processes and systems
Set goals and develop innovative strategies in order to scale and take the organization to the next level of growth
Identify, select and implement the technology, systems, processes, and training to improve performance and deliver on growth plans
Provide analysis of operational effectiveness and continuously improve key call center performance and efficiency KPIs
In collaboration with the management team, spearhead and help build a more data and metrics driven culture
Liaison with clients to continuously align Centerfield’s sales practices and techniques with client’s products and service offerings
Partner with key stakeholders to identify opportunities for improvement and process redesign to optimize contact center capabilities

What We're Looking For...

8+ years of experience in multi-site, multi-geography, B2C inside sales call center management. Can provide examples of creating efficiencies within a call center environment
3+ years of experience managing sales teams of at least 400-500 people across multiple locations. Strong “player-coach” with the ability to motivate, train, and recruit great talent
Experience on-boarding new BPO call center partners OR experience scaling owned and operated call centers
In depth understanding of unit economics and the cost differential between a scaling through BPO partners vs owned and operated centers
Ability to interact at all levels throughout the organization in order to integrate efforts to accomplish strategic initiatives and achieve key objectives
Strong process-oriented skills, with solid understanding of best practices to create great processes that enable efficient workflows, revenue growth and expansion of call centers
Entrepreneurial and engaging. Approachable and down to earth. Enjoys being very hands-on. Desire to “roll up your sleeves” and ability to lead supportively and effectively
Proven ability to objectively assess a sales team and identify key issues affecting performance, as well as including maximizing the effectiveness of organizational structures and internal processes
Track record of using data and metrics (e.g. conversion rates, cost of acquisition, etc.) to achieve best-in-class results and business goals
Willingness to travel to Jamaica at least 2 weeks per month

Life at Centerfield...

Competitive salary + quarterly bonus
Unlimited PTO – take a break when you need it!
Industry leading medical, dental, and vision plans + generous parental leave
401(k) company match plan – fully vested day 1
Outside patio overlooking Playa Vista + cabanas, firepits & working grills
Monthly happy hours, catered lunches + daily food trucks
Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
Fully stocked kitchens with snacks & drinks
Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
Free onsite gym + locker rooms
Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
Monthly team outings (ball games, casino night, hikes, etc.)
Career growth – we enjoy promoting from within!

To learn more, visit us Here .

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/ .

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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