Job Description

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

This key leadership position on the Chief Sales Officer’s (CSO) team will function as a trusted partner to the Executive Leadership team and key stakeholders across the go-to-market organization (Marketing, Sales, and Customer Success) to drive operational excellence and deliver repeatable business results. In this role, you will have an impact on the efficiency and productivity of the overall go-to-market organization, streamlining business initiatives, driving program management, and communicating cross-functional objectives. The Vice President of Go to Market Operations role requires leadership, strategic thinking, cross-functional communication, organization, and the ability to influence through respect and trust. Our ideal candidate will have demonstrated ability to build an operations team and framework to support scale, but also will be very comfortable getting their hands dirty.

Job Duties

Serve as trusted advisor to the CSO
Meet regularly with the cross-functional leaders to identify gaps and opportunity to evolve, define, codify, and build new processes and programs
Lead a team of operations professionals across Sales, Marketing, Customer Success, and Sales Operations to support go to market excellence
Create structure and process for CSO to improve visibility and accountability with their direct reports
Create and execute the management operation rhythm for the sales organization. Establish cadence for forecasting, pipeline management, renewal inspection, and the key metrics to drive excellence
Identify, develop, and implement continuous process improvements to increase the efficiency and effectiveness of the go-to-market organization
Develop high quality processes to improve how we operate company wide, in collaboration with leadership from IT, Finance, Marketing, and Customer Success
Create and maintain business rules that define accepted practice for deal structure, defines approval authorities and exceptions process
Manage a deal desk function to facilitate efficient response for proposals, quotes, and contracts
Partner cross-functionally to understand the customer journey. Identify and implement improvements to streamline processes and hand-offs between departments
Partner with CSO’s HR Business Partner, Talent Acquisition Director, IT team, and Finance team to support planning, metrics, reporting, and decisions
Collaborate with sales leadership team to design an organizational strategy that supports growth and scale. Own resource/capacity planning, coverage models, target account assignment and territory definitions.
Own the creation of variable compensation and rewards structures that motivates and engages employees and achieves desired business outcomes
Own and manage the operating expense budget and spending for the sales organization
Develop, implement, and monitor key performance indicators that measure performance and trends across the revenue organization
Support the creation of board updates, pitch decks, speeches, conference submissions, and presentations on behalf of the CSO
Maintain and holistic view of our GTM operations and technology. Own the business requirements for the technology and workflow landscape across customer success, marketing, sales, and finance. Collaborate with IT to enhance existing technologies and implement new technologies
Effectively triage escalations. Time-sensitive escalations may include driving cross-functional conversations to get to the bottom of the complex issues that have become business blocker or helping ensure a fast turnaround for specific prospects and customer needs

Qualifications

Skills & Requirements

Bachelor’s degree in Business Administration, Finance or related discipline or prior work experience in one of more of these disciplines, MBA a plus
12+ years of sales operations in high-growth technology businesses (investment, banking, strategy consulting, enterprise SaaS)
6+ years of people management experience
Passion for doing whatever it takes to solve complex problems and build scalable processes
Proven ability to quickly learn new things
Comfort working in high growth, constantly changing environment
Experience supporting global Sales, Customer Success, Marketing and Finance
Track record of handling confidential information with the utmost sensitivity
Proven success in project coordination and reporting
Ability to shift priorities quickly and act proactively, while maintaining organization and control
Ability to work collaboratively and efficiently with stakeholders throughout the organization
Must be able to manage conversations with the Board and Executive Leadership team with ease and confidence
Concise written and verbal communication
Ability to work independently and deliver results with little supervision
Detail and results-oriented; driven and self-motivate with strong initiative
Excellent organization and time management skills; ability to prioritize tasks across multiple projects
Problem solver, analytical and organized thinker
Proven track record of effectively interacting with senior stakeholders on cross-functional projects
“Calm under pressure” demeanor
Some travel required: ability to travel to support the CSO, as needed
Operational excellence in a previous role
Structured about how to prioritize work and time

One more thing: Extended skill sets are welcome and encouraged so don’t be afraid to send us your resume even if you are a bit uncertain.

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