Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in!

We’re looking for a highly analytical, detail-oriented Sales Operations Associate to support the systems, processes, and data that drive pipeline generation, revenue forecasting, customer activation, lifecycle health, and expansion.

In this role, you will be hands-on with Salesforce, HubSpot, GTM tooling, retention analytics, and operational reporting. You’ll act as the connective tissue between GTM teams, helping ensure our sales, onboarding, and customer success initiatives run efficiently and scale with the business.

This is a great opportunity for someone early in their Sales Operations career who wants to learn quickly, build meaningful operational systems, and support a fast-growing SaaS business.

What You'll Do:

Sales & Pipeline Operations

Maintain data accuracy across Salesforce, HubSpot, and related GTM systems
Manage lead routing, account ownership, and territory rules
Support the opportunity lifecycle: creation, stage management, forecasting hygiene, and closed-won processes
QA inbound and outbound activity tracking (calls, emails, meetings) to ensure clean attribution
Own the sales tools and work cross functionally to enable the sales team to increase metrics
Assist with Salesforce reporting for the Sales and Leadership teams

Customer Activation & Lifecycle Operations

Support the onboarding and activation workflow, including handoffs between Sales → CX → Onboarding → Support
Maintain accurate subscription, product, and location data in Salesforce and internal systems
Partner with CSMs to troubleshoot lifecycle data issues (billing, location status, churn codes, etc.)
Help develop and monitor key health indicators (activation milestones, churn signals, product usage, missed deadlines)

Reporting & Analytics

Build and maintain dashboards in Salesforce and Looker to support GTM performance, cohort health, retention, ARPU, logo churn, and product adoption
Assist in weekly revenue reporting, including pipeline, bookings, activation rates, and churn
Pull ad-hoc data to support leadership, finance, and product decisions

Process Improvement

Document and maintain operational processes across the GTM lifecycle
Identify friction points in Sales, Onboarding, or CS workflows and recommend scalable solutions
Support rollouts of new tools, automations, and process improvements

What We're Looking For:

What We’re Looking For

3+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related GTM roles (SaaS experience strongly preferred)
Proficiency with Salesforce, HubSpot, and spreadsheet tools (Excel/Google Sheets)
Proficiency with ChiliPiper (or similar booking/routing software) and Outreach (or similar sequences softwares) is a must.
Experience or familiarity with SQL, Snowflake, or Looker is a strong plus
Strong analytical mindset with exceptional attention to detail and data hygiene
A process-driven thinker who enjoys solving ambiguous operational problems
Excellent communication skills and the ability to partner cross-functionally
Strong time management skills with the ability to juggle multiple priorities in a fast-paced environment

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

Competitive salary
Equity
Unlimited PTO and paid holidays
Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
401(k)
Work-from-home and commuter stipends
Laundry reimbursements to support our customers' businesses
Comprehensive training, learning, and development programming
Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cents

New Jobs

Sales Operations Associate