Associate – Business Operations

Location: Whitefield, Bangalore

Experience: 1–3 years

Employment Type: Full-time

About CertifyMe

CertifyMe is a global SaaS company building trusted digital credential infrastructure for universities, enterprises, certification bodies and training organisations. Our platform enables organisations to issue, manage, verify and share digital credentials and connect achievements with skills and career opportunities.

We are a growing technology company with an international customer base and an ambitious mission: to make achievements and skills more trusted, portable and meaningful in the digital world.

About the Role

We are looking for an Business Operations Associate to work closely with the founders and support the smooth running of day-to-day business operations.

This is a hands-on, cross-functional role covering Founder’s Office, finance coordination, customer collections, compliance coordination, HR operations, vendor management and general administration.

You will work with the founders, internal team and external professionals including our CA, CS, lawyers, auditors and other advisors.

This is not a role where you will be restricted to one function. You will get broad exposure to how a growing SaaS company is built and operated.

Key Responsibilities

Founder’s Office & Business Operations

Work directly with founders on business and operational priorities.
Convert decisions into action items, track deadlines and drive closure.
Maintain trackers and provide regular updates on pending activities.
Identify operational gaps and proactively escalate issues.

Finance & Collections

Coordinate with the CA/accounting team on invoices, payments, expenses, GST, TDS, payroll and financial documentation.
Maintain accounts receivable and payable trackers.
Track customer invoices, ageing and overdue payments.
Follow up professionally with customers for outstanding payments and track commitments.
Coordinate with Sales/Customer Success to resolve billing or documentation issues.
Support basic financial reporting and cash-flow visibility.

CA, CS, Legal & Compliance

Coordinate with CA, CS, lawyers, auditors and other advisors.
Track statutory, legal and corporate deadlines.
Collect required information and documents and ensure timely submission.
Track agreements, filings, certificates, renewals and other important documentation.

HR & People Operations

Manage basic HR operations for the internal team.
Coordinate onboarding, offboarding, attendance, leave, payroll inputs and employee records.
Support recruitment, interview coordination and joining formalities.
Coordinate employee reimbursements and HR documentation.

Administration & Vendors

Coordinate vendors, subscriptions, procurement and recurring business requirements.
Track contracts, renewals and payment obligations.
Maintain organised company records and documentation.
Support other administrative requirements of the founders and company.

Who We Are Looking For

We are looking for someone who is proactive, dependable, organised and highly execution-oriented.

You should be someone who:

Takes ownership instead of waiting to be reminded.
Follows up until a task is actually completed.
Is comfortable making calls and sending follow-up emails.
Can coordinate with customers, CA, CS, lawyers, vendors and employees professionally.
Is comfortable working with numbers, invoices and Excel/Google Sheets.
Can manage several different priorities during the same day.
Notices small details but also understands the bigger business objective.
Is comfortable working directly with founders in a fast-moving startup.
Can work independently without needing constant supervision.
Has high integrity and understands the importance of confidentiality.

Who We Are NOT Looking For

This role may not be suitable if you:

Prefer a narrowly defined job with responsibilities limited to one function.
Need frequent instructions or reminders to complete tasks.
Are uncomfortable with customer payment follow-ups and collections.
Prefer only desk-based administrative work.
Are looking purely for an HR, accounting or receptionist role.
Do not enjoy coordinating with multiple people and following up on pending work.
Are uncomfortable taking ownership when something falls outside a clearly defined process.
Prefer a large-company environment with highly structured roles and processes.

Requirements

1–3 years of experience in business operations, finance operations, accounts, administration, Founder’s Office or a similar role.
B.Com, BBA, MBA or relevant graduate qualification.
Good working knowledge of MS Excel / Google Sheets.
Strong communication and follow-up skills.
Good attention to detail and documentation discipline.
Startup or small-company experience is preferred.
Experience with collections, finance coordination, CA coordination or HR operations is an advantage.

Why Join CertifyMe?

You will work closely with the founders and gain hands-on exposure to business operations, finance, customers, collections, compliance, HR and general management.

If you are someone who enjoys taking ownership, solving problems and getting things done, this role can provide an excellent foundation for a career in Business Operations, Founder’s Office or General Management as CertifyMe continues to grow.

CertifyMe

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Associate - Business Operations