About the Role
Oneroot Inc. is a family-owned Canadian food manufacturer specializing in premium honey products.
We sell through multiple channels including Amazon, Shopify, retail partners, and international export
markets such as the USA, Japan, and China. We are seeking a highly organized and dependable
Business Operations Coordinator to oversee day-to-day office and operational activities. This is a
hands-on, cross-functional role involving operations, fulfillment, inventory, customer service, accounting
support, and business coordination. This role offers full exposure to how a growing food manufacturing
business operates and has the potential to grow into a General Manager role.

Key Responsibilities

Oversee daily office and warehouse operations to ensure smooth workflows
Ensure online orders and freight shipments (parcel, LTL, FTL, containers) are fulfilled accurately and on time
Coordinate order processing, shipping documentation, and operational paperwork
Manage inventory and sales orders using CIN7
Provide professional and friendly customer service via Gorgias, email, phone, and in person
Communicate effectively with customers, suppliers, logistics partners, and service providers
Support Amazon, Shopify, retail, and export sales channels
Assist with online marketing initiatives (Google, Meta, Amazon advertising)
Handle bookkeeping tasks using QuickBooks Online (QBO), including transaction recording and reconciliations
Support month-end and year-end preparation
Identify process improvements and support business growth initiatives
Participate in occasional business travel as required

Qualifications

Basic understanding of accounting or bookkeeping
Strong organizational and time-management skills
Clear and professional communication skills
Friendly, customer-focused attitude
Willingness to wear many hats in a small company environment
Diploma or degree in Business, Accounting, Operations, or related field (or equivalent experience)
Experience with QuickBooks Online (QBO) is an asset
Experience with CIN7, Gorgias, Amazon, or Shopify is an asset
Proficiency in Korean, Mandarin, Cantonese, and/or Japanese is a strong asset
Valid Ontario G driver’s license is an asset

Additional Information

35–40 hours per week
In-office role
Long-term growth opportunity for the right candidate

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