Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Charlie Health is looking to add a highly motivated, intellectually curious, and data-driven Business Operations Analyst to its growing team. In this role, you'll help identify, analyze, and execute high-impact initiatives focused on operational efficiencies and innovative product development that directly drives ROI. You'll support "zero-to-one" projects that enhance our virtual IOP therapy services while creating significant value through cost savings, revenue generation, and improved patient outcomes. This is an ideal position for someone who thrives in ambiguity, learns quickly, and wants to make a tangible impact. You'll work directly with internal stakeholders across the organization to identify opportunities, develop solutions, and implement new products and processes that drive business results.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis. We're looking for candidates who are inspired by our mission and excited by the opportunity to build innovative solutions that will impact millions of lives.

Responsibilities

Support the identification and evaluation of new product and automation opportunities that drive significant ROI through cost savings and operational efficiencies
Conduct data analysis to validate hypotheses, size market opportunities, and measure the impact of new initiatives
Build financial models to assess potential ROI and capital allocation decisions for new projects
Assist in the development and execution of product strategies and roadmaps for internal tools and patient-facing applications
Create dashboards and reports to track project performance and communicate results to leadership
Collaborate with cross-functional teams to gather requirements, implement solutions, and drive adoption
Support product testing, user feedback collection, and iteration processes
Assist with evaluating potential technology partnerships and integration opportunities
Contribute to strategic planning for potential spin-off ventures from successful initiatives

Qualifications

Bachelor's degree in Business, Analytics, Finance, Math, Computer Science, or similar analytical subject area
0-2 years of experience in analytics, consulting, product management, or similar roles
Experience with AI/automation tools and technologies
Exceptional problem-solving skills with the ability to break down complex issues into actionable insights
Strong analytical abilities and comfort working with data to drive decision making
Proactive mindset with ability to work independently and figure things out with minimal direction
Excellent communication skills and ability to collaborate effectively across teams and levels
Adaptability and comfort with ambiguity in a fast-paced environment
Intellectual curiosity and eagerness to learn new technologies and methodologies
Basic understanding of product development and software implementation processes
Experience with data analysis tools (Excel, SQL, Tableau) and cloud-based data warehouses preferred
Work authorized in the United States and native or bilingual English proficiency
Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $66,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $73,000 and $102,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
Congruence: Stay curious & heed the evidence.
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
Commitment: Act with urgency & don't give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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