Sales Operations Co-ordinator

Hybrid, London - City

1 x Full time, Permanent, 1 x Full time, 6M Fixed Term Contract

Salary: £24,000-£28,000

Our mission

The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintain public trust in the insurance, financial planning, and mortgage advice professions.

Our vision

Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.

Your role

You will have the opportunity to deliver personalized and exceptional service to our corporate customers, ensuring high standards of customer service. You will handle enquiries professionally and efficiently, providing expert guidance on CII Group products, services, qualifications, and membership, and support the accurate processing of customer orders. You will assist clients through various processes, including Corporate Chartered Status (CCS), Associate Firm (AF), International Professional Partner Firm (IPPF), and Corporate Membership, using voice, chat, and email communication channels.

This varied role offers training opportunities within the sales operations team, allowing you to develop your skills and knowledge. You will work collaboratively with colleagues, demonstrating excellent verbal and written communication skills. You will have the chance to understand customer needs and provide top-quality service, while maintaining flexibility and a positive attitude. Additionally, you will take a creative approach to work, recommending new processes and ideas to benefit the CII.

You

You are eager to learn and take on a new challenge.
You excel in verbal and written communication, enabling effective collaboration with colleagues.
You have a strong understanding of customer needs and are committed to providing high-quality service.
You maintain a flexible approach and positive attitude towards work and working hours.
You possess excellent organizational and time management skills, thriving in a busy customer service environment.
You enjoy working in a well-defined framework and following processes.

Your benefits

In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:

10% non-contributory pension
30 days annual leave + bank holidays
Healthcare cash plan
Genuinely flexible, hybrid working
Life assurance
Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts

Next steps

If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.

If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.

Chartered Insurance Institute

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Sales Operations Co-ordinator