POSITION OVERVIEW: The Customer Manager will work with the Director of Sales to deliver objectives for key accounts including forecasting, budgeting, and ensuring that quality specifications are within target. The Customer Manager will set targets for volume, revenue, market share, new business opportunities, new item distribution, and implementation of corporate initiatives for assigned accounts and geography.

Work with clients to train retail staff and/or identify training opportunities with product handling, cold chain management, product rotation, ripening practices, inventory control, and replenishment. Responsible for managing client relationships and serving as the liaison between sales and operations.

The Customer Manager will also work in a collaborative manner with various departments within the company to execute objectives.

DUTIES AND RESPONSIBILITIES:

Present category management data to customers
Assist in development of customer pricing protocols
Develop new business proposals and develop pricing recommendations
Manage client contract negotiations
Assist with product pricing strategy
Lead cross functional teams to support key strategic accounts
Develop accurate monthly volume and sales forecasts
Fulfill requests for product information and develop sales presentations
Set up new customers and products in internal systems

JOB REQUIREMENTS:

4-year degree in Business Management, Marketing, Finance, or related field, or equivalent experience
3 - 6 years in produce
Produce experience highly preferred
Category management experience preferred

PHYSICAL ENVIRONMENT:

Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at desk or computer terminal
Incumbent may use keyboards, telephone, and other office equipment during normal workday
Stooping, bending, twisting, and reaching may be required in completion of job duties
Travel required

Chiquita

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Customer Manager