Position: Data and Sales Operations Manager, High School Outbound

Reports to: Executive Director

Department: Global Navigator High School Study Abroad

Location: US Remote (see location requirements below)

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!

You will receive a competitive total rewards package (only applicable for U.S. employees). CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- - - Paid time off and Parental leave
    - Gym Reimbursement Program
    - Employee Assistance Program
    - Short-term & Long-term Disability
    - 6 floating Fridays (based on our eligibility rules)
    - CIEE Study Abroad and TEFL Program discounts
    - 403(b) Retirement Plan with employer contribution
    - Insurance Coverage (life, travel, medical, dental and vision)
    - Flexible Spending Accounts/Health Savings Account (medical and dependent)
    - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

As Data and Events/ Operations Manager, you will provide the data, reporting, and direction the Sales team needs to exceed enrollment goals. You will be responsible for data management and reporting across the team and up to the senior leadership team. You sense when something isn’t “adding up” in the data and take initiative to investigate and problem-solve.

You will oversee the administration of the annual $5.4 million Global Navigator Scholarship fund. You will collaborate across teams to understand business needs and deliver results. You can manage large projects independently and enjoy being the go-to person on the team for reporting needs and system help.

You will plan and manage the logistics of 2-4 professional development events per year. You can communicate professionally with high school teachers and administrators while maintaining a keen eye for detail.

What you’ll do:

Collaborate with the Executive Director, Sales Managers, and Sales team to understand and interpret and meet reporting needs for various roles on the team
Responsible for training Sales team on and maintaining data integrity and CRM process compliance
Liaison to the Data Analyst to represent business needs and develop new tools to leverage data and drive sales
Establish best practices and train the team to maximize their use of Salesforce and other reporting tools
Work across departments to understand and communicate business needs to IT and supporting departments. Prioritize development requests, provide feedback, and train the team on the rollout of enhancements
Meet reporting needs of the Global Navigator team and senior leadership team to provide:
- Daily reporting for sales teams
- Weekly snapshots for progress to goal across program types
- Monthly/Quarterly summaries
- Annual reporting on results
Oversee administration of the $5.4 million Global Navigator Scholarship fund
- Recruit and train application reviewers and ensure timely review of student applications
- Award scholarships in line with donor’s requirements
- Administer scholarship awards within our application system
- Oversee communication of awards to students through Outlook mail merges
- Advanced Excel reporting to analyze key metrics and success of the scholarship allocation
Manage external communication, planning, and logistics of professional development events domestically and internationally
Other duties as assigned

What you’ll bring:

The ideal candidate will possess:

Bachelor's degree (or international equivalent)
A minimum of 4 years of administrative, enrollment, or project management experience
Experience understanding and working with data that comes from a multitude of sources(data warehouse, Salesforce, application system, etc.)
High proficiency in Excel including fluency in Pivot Tables
Initiative to understand Salesforce, research, and present process improvements
Exceptional attention to detail
Experience with domestic and/or international travel planning and logistics
Ability to manage multiple projects and deliver results in a timely manner
Strong written and verbal communication skills; experience producing written and recorded training materials
Enrollment or scholarship granting experience a plus
Flexibility to pivot priorities on a dime
Willingness to be a flexible team player, ready to jump in and do whatever is needed to ensure positive outcomes for the program
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture

Location Requirements:

The position is available to candidates in the United States, except for candidates residing in:

New York (State and City)
Washington (State)
Colorado
California
Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations a background check will be conducted as a condition of employment.

CIEE Inc

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Data and Sales Operations Manager, High School Outbound