Sales Operations Executive

Location: Wilmslow – 2 days Wilmslow HQ, 3 days from home

Salary: £25,155 per annum + commission OTE up to 45k+

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day, and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. We’re looking for someone with an excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.

The role

Listen back to customer calls and gauge the quality of the appointments booked, making sure they meet the business standards and expectations.
Share collected call recordings to share with colleagues, helping to support training, give constructive feedback and drive ongoing improvement.
Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
Answer inbound customer calls, providing a professional and helpful first point of contact.
Handle appointment cancellations efficiently, updating systems and communicating changes as needed.

About you

Bring confidence, initiative and a genuinely upbeat, can-do approach to every task.
Never hesitates to pick up the phone and tackle challenges directly, keeping momentum high.
Listens closely, spots the small details and takes real care in getting things right.
Keen to grow, improve and stretch their skills as they develop.
Experience in sales or a contact centre is helpful, although not essential.
Stays organised, dependable and fully at ease with day-to-day admin.
Appreciates how powerful great customer service can be and strives to deliver it.
Works naturally as part of a team, communicating clearly and supporting colleagues with ease.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Citation Professional Solutions

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Sales Operations Executive