Location: Remote
Closing Date: 29 March 2024

The Role

The Sales Operations Administrator is responsible for processing orders, generating work orders and providing support for our customers internally and externally throughout the sales order and billing life cycle.

You will be responsible for ensuring that the sales order and work order process is faultless from start to finish, whilst working with the wider Onboarding team to achieve the time-to-go-live and billing targets. You’ll need to have a proven ability to follow direction, be receptive to instruction and able to process requests swiftly and accurately.

The role requires use of the company’s group-wide cloud-based Salesforce CRM system, so a fantastic eye for detail and experience of data administration is essential in managing the collection, entry, integrity, consistency and quality of the data.

Key Responsibilities:

Be responsible for administering the sales operations task queues
Be responsible for administering and monitoring the order, work order and billing process
Ensure the sales order and work order process is faultless from start to finish
Provide support for our customers internally and externally throughout the sales order and billing life cycle
Collaborate with your Sales Operations colleagues to continue the development of best practice sales order and work order processes and offer your recommendations for improvements
Strive to achieve time-to-go-live and billing targets with the wider Group Onboarding Team
Work closely with our Salesforce team to ensure that processes are followed

Knowledge & Skills

An experienced Administrator used to a fast-paced environment ideally with experience of sales order processing or data administratio
Previous experience using Salesforce is desirable but not essential
Skilled in organising tasks and establishing priorities to meet deadlines
Strong work ethic, a self-starter with a proactive approach
Technical proficiency with Outlook, MS Office, including Word, Excel and PowerPoint
Communication skills: writes clearly and concisely, speaks effectively and listens attentively
Interpersonal skills: enthusiastic with a can-do attitude, works well with others, supportive, motivates and cooperates with others
Organisational skills: punctual and attentive, high levels of attention to detail
Problem Analysis skills: ability to understand the main problem, identify the potential causes and propose solutions
Teamwork skills: ability to participate and contribute to the overall effectiveness of the information systems throughout the organisation

Key Stakeholders:

Sales Operations Managers
Sales Team
Salesforce Team

To apply, please apply via Linkedin or send your CV to hr@citnow.com

CitNOW

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Sales Operations Administrator