Career Opportunity

The city of Las Vegas invites applications for Business Applications Analyst. This position facilitates and participates in complex Innovation and Technologies (IT) projects relative to assigned area of responsibility. Leads, oversees and participates in the analysis, design, enhancement and implementation of new and existing programs, processes and systems. Provides responsible technical, analytical and administrative support to the assigned supervisor and higher level management.

The purpose of this recruitment is to establish an eligible list for current and/or future openings which may include part-time or full-time positions.

Ideal Candidate

We are looking for a hands-on ServiceNow professional who understands that the platform is only as effective as the processes behind it.

The ideal candidate:

Has practical experience building and supporting ServiceNow solutions
Can translate business needs into scalable, maintainable solutions
Is comfortable working in an environment where processes are evolving and need refinement
Takes ownership of their work and can drive improvements from idea through implementation

This role requires someone who can balance technical configuration, process design, and stakeholder communication. You should be comfortable navigating ambiguity, identifying gaps, and proposing clear, actionable solutions.

Supervision Received And Exercised

May act as a lead worker, exercising functional or technical supervision, including scheduling and assigning tasks, providing guidance, ensuring work is completed according to proper procedure, monitoring work progress, and reviewing results.

May act as a formal supervisor, exercising direct supervision including monitoring and formally evaluating employee performance, and participating in the selection and discipline of employees.

Selection Process

The selection process will include a review of all applications with only the most qualified participating in an interview. Final candidate selection will include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test and complete background check. Some positions may require preliminary background checks.

Example of Duties:

Essential Functions

Defines, documents and implements processes at various levels of detail for different users, such as executives, department managers and business application users.
Meets with departments to identify, define and document business requirements; interprets and translates functional design into technical specifications.
Assists in developing and supporting a technology work request process for use by end users and developers for enterprise-wide software applications.
Maintains setup changes in the assigned business system.
Provides expert recommendations or advice on changes to work tasks assigned to project stakeholders, which may better meet user needs.
Researches current technology and its function within the city; recommends and applies specialized technical and business knowledge to improve business processes and reporting through technology application.
Assists in the ongoing evolution of the software change control process for enterprise-wide programs. Ensures that application setup changes have been thoroughly tested prior to migrating changes to the production environment; ensures appropriate change control approvals have been received.
Ensures the security and confidentiality of records and data; may become knowledgeable of and participate in client's financial, personnel and organization planning efforts.
Assesses and grants approval for user access levels to business application data and reports based on user's functional role and responsibilities; modifies user access as appropriate.
Leads testing efforts for patches, upgrades, and fixes for business applications; provides functional and technical support to user department staff to assist with issue resolution.
Identifies and recommends changes to existing reports or recommend new reporting based on user needs; tests modifications or new reporting, gains user acceptance, submits to change control for approval to migrate to the production environment; ensures modifications do not have a negative impact to other areas using the same reporting; assigns to appropriate report groups and responsibilities.
Provides functional and technical support for performance measurement automation and data validation and integrity.
Researches, defines and establishes processes and user procedures to document current business processes and best practices; updates procedures and processes as technology changes.
Consults with and provides expert advice to city staff at all levels in IT support of business applications; provides technical expertise and recommend solutions to executive and management staff in support of the city's business goals.
Depending on assignment, may lead, plan and distribute the work of project staff; provides guidance, monitors work progress and reviews work results. Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
Depending on assignment, may act as first line supervisor for designated staff including interviewing and selecting job applicants, training, assigning and overseeing work, and establishing and evaluating appropriate performance standards in accordance with department objectives
Participates in the preparation and evaluation of requests for proposal for enterprise technology projects involving software. Evaluates proposals, participates in the selection, and recommends best course of action.
Represents the city on state and local vendor customer advisory boards; recommends new functionality or changes to existing functionality to software vendor executives.
Manages other tasks as assigned.

Marginal Functions

Performs related duties and responsibilities as required.

Minimum Requirements:

Experience

Four years of increasingly responsible administrative and analytical experience preferably within a local government environment. Two years of lead or supervisory experience is desirable.

Training

Bachelor's degree from an accredited college or university with major course work in information systems, business administration, public administration or a related field. May substitute a combination of equivalent education and related experience. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

License or Certificate

Professional certification in area of assignment is desirable.

Possession of Project Management Professional certification, or equivalent certification, is desirable.

City of Las Vegas

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Business Applications Analyst