The City of Pasadena Department of Information Technology is seeking a skilled and collaborative Senior Business Systems Analyst (ERP). The Senion Business Systems Analyst serves as a functional liaison for enterprise applications. The incumbent is responsible for business process analysis, system configuration, and user support to ensure efficient and effective use of the City’s ERP system and other City enterprise applications.

This Career Opportunity Includes

Possess entrepreneurial mindset with a proactive approach to identify and seize opportunities.
Demonstrate business analysis capabilities and strong critical thinking and communication skills, as well as the ability to integrate ideas and e?orts of technical and non-technical team members to achieve expected result.
Performs a variety of professional analytical duties to facilitate development of technology solutions to meet business, operational and public service objectives e?ciently and e?ectively.
Consult customers on new business practices and solutions to improve overall service delivery.
Perform other duties as assigned to support the mission and objectives of the IT Department.

The City offers outstanding benefits, including 9/80 schedules with alternative Fridays off and a Hybrid Work Program. Learn more about working for the Department of Information Technology here.

Please note: this recruitment is open continuous with first consideration given to those who apply by November 12, 2026. This recruitment may close at any time. Apply today!

IDEAL CANDIDATE

The ideal candidate possesses strong IT technical knowledge with experience documenting business requirements, defining scope and objectives and formulating systems and approaches. The Ideal candidate will possess a strong analytical mindset, a passion for innovation, and the ability to think strategically to drive business growth. This role requires a proactive approach to identifying opportunities, solving complex problems, and implementing creative solutions that align with city’s goals and objectives.

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the Senior Business Systems Analyst job description.

Serve as the primary liaison between IT, and other city departments for ERP related projects, system enhancements and troubleshooting.
Serves as senior functional subject matter expert for the City’s ERP Financial applications and related business processes, providing ongoing functional support and guidance to Finance and other business stakeholders.
Works closely with Finance Accounting, Procurement, Accounts Payable, Accounts Receivable, and other departments to identify business needs, evaluate system capabilities, and recommend effective technology solutions.
Conduct, assess and define processes for system upgrades, new business processes and integrations with third party vendors.
Creation of automation routines to enforce business rules and enhance workflow efficiency.
Facilitates implementation of new system capabilities, workflow, and reporting improvements.
Leads the interface between business needs and technical execution.
Collaborate with stakeholders to identify and document business needs and requirements.
Analyze existing business processes and systems to identify opportunities for improvement.
Create detailed documentation, including requirements specifications, process flows, and user guides.
Excellent written and verbal communication skills and the ability to work effectively with staff at all levels of the organization.
Coordinates and conducts testing to ensure solutions meet business requirements and function properly.
Provide training, documentation, and support for system users.

Qualification Guidelines

COMPETENCIES

The following list represents the core competencies needed for success in this position.

Customer Focus – Attending to the needs and expectations of customers.
Involving Others - Engaging others for input, contribution, and shared responsibility for outcome.
Group facilitation – Enabling constructive and productive group interaction.
Strategic Perspective – Evaluating immediate actions in context of achieving long range objectives.
Attention to Detail - Focusing on the details of work content, work steps, and final work products.
Innovation - Imagining and devising new and better ways of doing things.
Self-Management - Showing personal organization, self-discipline, and dependability.
Business Process Analysis -- Defining, assessing, and improving operational processes and workflow.
Analyzing & Interpreting Data - Drawing meaning and conclusions from quantitative or qualitative data
Critical Thinking - Analytically and logically evaluating information, propositions, and claims.
Professional & Technical Expertise - Applying technical subject matter to the job.

Education And Experience

Minimum Qualifications:

Graduation from an accredited four-year college or university with major coursework in business or public administration, management information systems or a closely related field; and
Three (3) years of progressively responsible experience in professional business systems analysis

Desirable Qualifications

Experience with Tyler Munis ERP or similar public sector enterprise systems.
Knowledge of public sector finance practices, including compliance with applicable federal and state laws.
Project management or business process re-engineering experience.

SELECTION PROCESS

The tentative selection process will consist of a training and experience evaluation, a panel interview, and a department- level interview.

VACANCY INFORMATION

There is currently one vacancy in the Department of Information and Technology.

The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future. Candidates selected for this position are subject to a one-year probationary work period.

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

Valid certification from the International Institute of Business Analysis as a Certified Business Analyst Professional (CBAP) or a Certification of Competency in Business Analysis (CCBA) is preferred.

For certain assignments, successful completion of a comprehensive background investigation is required, including a review of employment history, criminal conviction record, use of intoxicants and/or other controlled substances. In these cases, incumbents may be asked to work at secure locations and access highly confidential materials and information, in addition to working on systems that have city-wide impacts.

Retirement

The City of Pasadena contracts with the California Public Employees’ Retirement System (CalPERS) to offer a defined benefits program for eligible employees.

“New” CalPERS members are subject to the provisions of the Public Employees’ Pension Reform Act of 2013 (PEPRA) and receive the following benefit formula: 2% at 62

“Classic” members of CalPERS receive the following benefit formula: 2.5% at 55

Deferred Compensation:*

The City offers a 457(b) deferred compensation plan to help employees save for their retirement and supplement their CalPERS pension. Employees can defer salary with pre-tax or Roth after-tax deductions.

Health Insurance: *

The City contracts with CalPERS to offer several comprehensive health plans that include Health Maintenance Organization (HMO) plans and Preferred Provider Organization (PPO).

Other Benefits include: *

Dental Insurance (HMO and PPO plans offered)
Paid leave (holidays, sick leave, vacation leave)
City-paid Life and Long-Term Disability insurance
Voluntary vision, life, accident, and critical illness insurance
Medical & Dependent Care Flexible Spending Accounts
Professional Development Allowance
Free Employee Assistance Program
These benefits may vary for employees whose FTE is less than .75 or work less than 30 hours per week.

01

What is your highest level of education achieved?

High School diploma or equivalent
Some college
Associate's degree
Bachelor's degree
Master's or advanced degree

02

What best describes your years of experience in professional business systems analysis?

Less than 3 years
3 - 5 years
More than 5 years

03

Describe your experience supporting or implementing an Enterprise Resource Planning (ERP) system. Included your specific role and modules supported, along with the length of experience.

04

Describe your experience supporting financial business processes such as General Ledger, Accounts Payable, Accounts Receivable, Procurement, Budget, Capital Assets, Revenue, or Fiscal Year-Ed activities. Identify the area(s) you have strongest experience in.

05

Please provide an example of a complex project you managed and the project outcome?

06

Describe an ERP Finance process that you improved through system configuration, automation, workflow, integration, reporting or another technology solution. What was the problem, what solution did you implement or recommend, and what measurable improvement resulted?

07

Describe your experience defining, developing, validating, or improving financial reports, data extracts from an ERP system. Include your experience working with reporting tools, SQL, data validation, or business intelligence tools, if applicable.

08

Please list the software applications and tools you have worked with?

09

Have you ever worked with Tyler Munis software?

10

In 200 words or less describe your experience using Tyler Munis. Enter N/A if you do not have experience.

Required Question

City of Pasadena

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Senior Business Systems Analyst (ERP)