CityEnds
Yardley, Birmingham, B26
£27,000 per year, increasing to £29,000 following a successful six-month review
Full time | Permanent | Monday to Friday, 8:00am to 4:00pm

Build practical business operations experience while working directly with a Senior Operations Manager and gaining exposure to managers, consultants and directors.

CityEnds is recruiting a Business Operations Assistant to support the day-to-day organisation and performance of our growing Birmingham business. This is a permanent, salaried position designed for someone who wants to develop their commercial awareness, business knowledge and operational management capability.

You will receive direct training and support while learning how priorities are managed, performance is monitored, projects are coordinated and business processes are improved.

The role is fully office based at our Yardley location during probation. Hybrid working will be available following successful completion of probation, subject to business requirements. Occasional paid overtime may also be available when additional operational support is required.

About CityEnds

CityEnds is a Birmingham estate agency specialising in residential property sales and lettings.

As the company continues to grow, we are looking for a driven and results-focused Business Operations Assistant to support the day-to-day running of the business and work closely with our Senior Operations Manager.

We are looking for someone we can invest time and training into. In return, we need an individual who is proactive, dependable and prepared to accept responsibility for their work.

The Opportunity

This is an entry-level Business Operations opportunity for someone who wants to build a long-term career within a professional and commercial environment.

You will work closely with the Senior Operations Manager, supporting daily priorities, ongoing projects and the wider organisation of the business. You will also have opportunities to work alongside managers, consultants and directors, giving you a broader understanding of how different parts of a growing company operate together.

The position will give you practical exposure to:

How operational priorities and deadlines are managed
How business performance is recorded and reviewed
How managers coordinate people, projects and resources
How operational decisions affect customers, employees and business results
How inefficient processes are identified and improved
How accountability and consistent follow-up support business growth

As your knowledge and capability develop, you may be given greater responsibility for coordinating projects, supporting business improvements and helping other team members complete operational priorities.

The long-term objective is to develop a capable individual towards an Operations Manager position, where they may eventually manage their own projects and support their own team. This is not a guaranteed promotion. Development will depend on performance, capability, accountability, available opportunities and the requirements of the business.

Main Responsibilities

As a Business Operations Assistant, your responsibilities will include:

Supporting the day-to-day running of the business and helping ensure operational tasks are completed accurately and on time
Working closely with the Senior Operations Manager on daily priorities, business requirements and ongoing projects
Maintaining accurate company records, spreadsheets, databases and internal systems
Coordinating diaries, meetings, appointments and team schedules
Preparing reports, presentations, internal documents and performance updates
Communicating professionally with customers, suppliers, clients and different departments
Monitoring outstanding tasks, deadlines and operational priorities, following up where necessary
Processing paperwork, invoices, purchase orders, expenses and other administrative documents
Supporting the onboarding of new employees by preparing documents and coordinating training arrangements
Identifying inefficient processes and suggesting practical ways to improve organisation, communication and results

You will also provide general Business Support and Business Administration assistance to managers and the wider team when required.

Who We Are Looking For

Previous operations experience and a university degree are not essential. We are more interested in your attitude, judgement, organisation and willingness to learn.

This role may suit:

A recent graduate looking for a Graduate Operations or Business Operations position
Someone looking to begin a career in Business Administration, Business Support or Project Coordination
An entry-level candidate who wants practical exposure to how a company is managed
Someone moving from hospitality, retail, customer service, sales or administration into a professional business environment
A team leader or supervisor looking to develop broader commercial and operational experience
A candidate interested in progressing towards an Operations Coordinator or management position over time

To succeed in the role, you should be:

Proactive and willing to take appropriate action without needing constant direction
Comfortable accepting responsibility for your tasks and decisions
Accountable for successful results as well as mistakes or missed expectations
Honest, dependable and committed to completing what you agree to do
Organised and capable of managing several priorities and deadlines
Professional when communicating with colleagues, customers and external contacts
Interested in understanding how businesses operate, develop and improve
Open to feedback and willing to apply what you learn
Able to identify problems and suggest realistic, practical solutions
Comfortable working with documents, spreadsheets and internal systems

We value people who communicate honestly when something has gone wrong, take responsibility and focus on finding a solution. You will not be expected to know everything from the beginning, but you will be expected to ask questions, learn from feedback and take your responsibilities seriously.

Salary and Benefits

Starting salary of £27,000 per year
Salary increase to £29,000 per year following a successful six-month review
Monday to Friday working hours, 8:00am to 4:00pm
Occasional paid overtime
Hybrid working available after successful completion of probation, subject to business requirements
Direct training and support from the Senior Operations Manager
Exposure to managers, consultants and directors
Opportunities to take on more responsibility as your performance and capability develop
Potential long-term development towards an Operations Manager position
Wellbeing programmes
Gym membership
Travel opportunities
Company award events

Apply Through Indeed

Submit an up-to-date CV through Indeed outlining your recent experience, transferable skills and interest in developing a career within Business Operations.

Applications are welcomed from graduates, entry-level candidates and people transferring from other industries who can demonstrate responsibility, organisation, professionalism and a genuine interest in how businesses operate and grow.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking

Work Location: In person

CityEnds

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