About Civic Marketplace

Civic Marketplace is redefining how local governments procure goods and services—streamlining operations, increasing transparency, and delivering measurable economic impact for agencies and vendors alike. As a fast-scaling, Series A-bound startup, we're expanding across five additional states and seeking a systems-driven RevOps leader to architect and operationalize the foundation for sustainable growth.

Position Overview

We’re hiring a full-time Revenue Operations Lead to serve as a cross-functional operations architect. You’ll work closely with the CEO and collaborate across product, engineering, sales, and customer success to design, implement, and institutionalize playbooks, tools, and systems that scale Civic Marketplace’s footprint and impact.

You will lead initiatives to:

Codify and standardize our vendor and agency onboarding, bid management, and shortlisting processes
Build internal frameworks for cross-functional collaboration, SLAs, and reporting
Lead scalable go-to-market execution in five new states
Establish metrics and dashboards that drive accountability and growth

This is a strategic and tactical role designed for someone who thrives in high-growth, ambiguous environments and wants to leave a lasting operational legacy.

Key Responsibilities

Playbook Development

Map end-to-end procurement lifecycle workflows (RFI/RFQ creation, vendor shortlisting, contract execution)
Create intuitive SOPs, process diagrams, and decision-trees for internal and external use
Scaling Framework

Develop a repeatable state-entry playbook including stakeholder engagement, compliance checklists, and local-market adaptations
Define milestone trackers, timeline templates, and launch operations
Integrate with existing tools such as HubSpot dashboards and Asana workflows
Internal Ops Infrastructure

Define SLAs and protocols for handoffs between Sales, Product, Customer Success, and Engineering
Implement a weekly reporting cadence: KPI dashboards, exception logs, and risk registers
Stakeholder Enablement

Train internal teams on new playbooks with clear cheat-sheets and kickoff sessions
Gather feedback and iterate playbooks in real time
Knowledge Transfer & Systems

Deliver a comprehensive, modular “Operations Playbook” with templates, governance protocols, and implementation guides
Collaborate with leadership to embed operational best practices into Civic Marketplace’s DNA

Qualifications

2–4 years of experience in operations, strategy, or consulting
Background in top-tier consulting or an MBA from a top-tier institution preferred
Experience with SaaS, marketplace platforms, or public-sector tech strongly preferred
Proven success in building and scaling operational systems across teams and geographies
Mastery of process mapping, documentation, and facilitation
Strong analytical skills with proficiency in dashboards and data-driven decisions
Excellent communicator with a knack for simplifying the complex
Self-starter with the ability to thrive in a dynamic, startup environment

Compensation

Competitive salary, commensurate with experience.

CivicMarketplace

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