ID : 2546

Experience

10 - 15 years

Location

Pune

About Clarion Technologies

Clarion Technologies is an IT services company providing customized software solutions to small & medium businesses globally in a broad spectrum of industries. With 20+ years of expertise in Digital Transformation, we help our customers to improve their business performance significantly. With cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable, and Secure software solutions. We are certified as a CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch. -head office in Pune, India, we have two state-of-the-art delivery centers in Pune and Ahmedabad.

About The Role

We’re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota. Ideal candidates come from organized, metrics-driven lead generation environments.

Job Responsibilities

Manage and lead day-to-day operations of the appointment generation team.
Set clear daily/weekly targets and monitor team productivity and compliance.
Conduct daily stand-ups, weekly coaching sessions, and monthly performance reviews.
Maintain personal targets for outbound calls and appointment qualifications.
Step in to make calls when team performance is below target to ensure goal alignment.
Track key performance metrics: number of calls, appointments set, conversions, and no-show/reschedule rates. Maintain performance dashboards and
weekly/monthly reports with leadership.
Continuously improve calling scripts, objection-handling approaches, and qualification criteria.
Ensure adherence to compliance, documentation, and quality standards.
Drive knowledge-sharing initiatives to promote best practices across the team.
Collaborate with Sales, Marketing, and Delivery teams for campaign alignment and execution.
insights and feedback with stakeholders for continuous improvement.

Job Requirements

10+ years of experience in B2B lead generation, inside sales, demand generation, or appointment setting.
Minimum 2 years of experience in leading and managing teams.
Proven track record of high performance in outbound calling and appointment booking.
Hands-on experience with CRM and sales campaign tools like Salesforce, Outreach, or HubSpot.
Excellent communication, interpersonal, and stakeholder management skills.
Strong analytical mindset with experience in driving process improvements and reporting.
Self-starter with a hands-on approach and willingness to support the team when needed.
Experience in building and scaling appointment generation functions.
Effective coach with a proven ability to boost team performance and engagement.
Collaborative, feedback-oriented, and resourceful problem-solver.
Data-driven leader with a consistent track record of achieving and exceeding numeric goals.

Clarion Technologies

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