Job Title: Revenue Operations Specialist

Location: National Harbor, MD (Hybrid)

Type: Full Time

Compensation: $80,000 to $110,000 DOE, Annually

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Cloudforce is looking for a results-driven, detail-obsessed Revenue Operations Specialist who loves making systems run smarter and smoother. This hands-on, mid-level role puts you at the center of our revenue engine, where you’ll directly manage and optimize processes that support our sales, marketing, and customer success teams.

You’ll work closely with tools like HubSpot and Gong to streamline workflows, surface insights, and keep everything moving efficiently in a fast-paced, mission-driven environment. If you enjoy turning complexity into clarity and helping teams do their best work, you’ll feel right at home here.

Responsibilities

Hands-On Systems Administration: Directly manage and optimize HubSpot CRM and Gong platforms, including configuration, workflow automation, integrations, and troubleshooting to ensure data integrity, user adoption, and alignment with business goals.
Revenue Process Optimization: Analyze and streamline lead-to-cash processes to maximize efficiency and revenue growth across sales, marketing, and customer success.
Reporting & Analytics: Build and maintain dashboards, reports, and KPIs to provide actionable insights for leadership and revenue teams.
Cross-Functional Collaboration: Work closely with sales, marketing, finance, and customer success to ensure alignment of processes, data, and technology.
Enablement & Training: Train and support end-users on HubSpot and Gong best practices, workflows, and new features.
Data Management: Oversee data hygiene, segmentation, and enrichment to support targeted campaigns and accurate forecasting.
Project Management: Lead and support projects focused on process improvement, tool integration, and scaling revenue operations.
Compliance & Security: Ensure adherence to data privacy and security standards, especially in regulated industries such as education and healthcare/life sciences.

Qualifications

3–5 years of hands-on experience in revenue operations, sales operations, or a related role within a SaaS or enterprise software environment.
Proven, hands-on experience administering and optimizing HubSpot and Gong (certifications are a plus).
Strong analytical skills with experience building reports and dashboards.
Excellent communication and collaboration skills.
Ability to manage multiple projects and priorities in a dynamic environment.

About Us:

After 15 years building deep expertise as a professional services and consulting organization, Cloudforce is transitioning to a product-led company anchored by nebulaONE® — a secure, governed AI platform purpose-built for higher education and other highly regulated industries including state and local government and healthcare and life sciences.

nebulaONE® runs entirely within the customer's Microsoft Azure tenant — so institutional data never leaves their environment, access is controlled through existing identity infrastructure, and every student, faculty member, staff role, and researcher gets a branded, governed AI experience from day one. No engineering team required.

We are Microsoft's 2025 Education Partner of the Year, backed by Owl Ventures and M12 — Microsoft's venture fund. And we are just getting started.

Why Cloudforce?

We think the best work happens when people care and feel genuinely taken care of — so we've built a company that reflects that.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through quarterly team outings, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team.

The Essentials

Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents
Paid parental leave, including adoption and foster care placement
PTO that grows with you — starting at 15 days, scaling to 20, then 25, plus incentive opportunities to earn even more
9 company holidays + 2 floating holidays to use however you need them
401K savings plan and education reimbursement to invest in your future

The Perks

Friday lunch on us — every week, no exceptions
Access to our proprietary AI platform — available as both a professional tool and for your own productivity
Personalized professional growth plan – an ongoing opportunity to map your own path, stay challenged, and grow with guidance and support from your manager
24/7 access to a modern gym with Tonal and Peloton
Free monthly garage parking with direct private access to the office
Sun-filled National Harbor offices with Potomac views, steps from shops and restaurants
Complimentary snacks, cutting-edge tech, and a workspace you'll actually want to show up to

The Culture

A real career path — not just a job
A team that's tight-knit, community-minded, and genuinely fun to work with
Your ideas heard, valued, and acted on
An award-winning culture, recognized by Inc. 2026 Best Workplaces for the fifth consecutive year, The Washington Post 2025 Top Workplaces, Great Place to Work Certified, and Fortune 2025 Best Small Workplaces

Want the full picture? Visit gocloudforce.com/careers

This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise.

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Subject to Experience

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