Sales Operations Coordinator

Job Overview:

Join our dynamic team at Cloudmore and immerse yourself in the fast-paced and innovative environment of our B2B SaaS company. As a Sales Operations Coordinator, your role will be critical in bolstering our sales efforts, enhancing customer engagement strategies, managing small project annuities, and nurturing and developing leads. This role combines the excitement of sales with the precision of operational support within the tech and SaaS sector.

Key Responsibilities:

Support for Contract Renewals: Assist in the management of the SaaS contract renewal process by providing administrative support, preparing renewal documentation, and ensuring data accuracy in contract terms.
Support in Fee Adjustments and Negotiation: Provide support during negotiations by preparing necessary background information and documentation, aiding in fee adjustments based on customer growth and contract terms.
Lead Nurturing and Development: Engage with potential leads through various channels, fostering relationships that convert to sales opportunities. Collaborate with marketing to refine lead generation strategies and improve lead quality, ensuring a healthy sales pipeline.
Sales Project Management: Oversee and coordinate small projects related to customer engagements, contracts and renewals, ensuring they are delivered on time and meet client expectations and business objectives.
Liaison with Internal Teams: Act as the pivotal point of communication between sales, customer success, and other internal teams to ensure all sales actions are logged and followed up efficiently. Facilitate regular updates and meetings to maintain alignment and prompt action on ongoing tasks.
Customer Engagement: Work closely with the sales and customer success teams to maintain continuous engagement with our clients. Help organize and participate in client meetings and presentations to understand their needs better and support ongoing business.
Sales Reporting: Generate regular reports on sales activities, pipeline status, and client engagement metrics to help refine sales strategies and improve efficiency.

Qualifications:

Bachelor’s degree in Business Administration, Finance, Legal Studies, or related field.
Proven experience in a support role, preferably within a B2B SaaS environment.
Familiarity with CRM systems, Hubspot an advantage, and contract management processes and tools.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent communication skills and a collaborative spirit.

Personal Attributes:

Proactive and eager to take on new challenges.
Strong administrative, written, and verbal communication skills.
High proficiency in Excel, capable of managing complex datasets and performing advanced calculations.
Customer-focused with a keen eye for detail.
Ability to thrive in a fast-paced and dynamic environment.
Strong ethical standards and professionalism.

For You:

Working at Cloudmore, you’ll be part of a culture that values flexibility, outcome-oriented approaches, and employee empowerment. Enjoy benefits such as:

Competitive salary.
Flexible work arrangements (Based in Belfast/Hybrid Working)
Comprehensive benefits package including health club membership, mobile phone and broadband allowance, and pension.
Opportunity to grow within a thriving company and make a tangible impact on our success.

Cloudmore

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Sales Operations Coordinator