Cloudwings is hiring for:

Title: Senior Salesforce CPQ Business Analyst

Location: Palo Alto, CA (Onsite)

Duration: Long Term Contract

Rate: Open

Job Description:

Responsibilities

• Facilitate opportunity-to-invoice processes including Quote-to-Cash, Service Contracts, and Entitlement Management within Salesforce (SFDC) and NetSuite (NS).

• Demonstrate strong functional knowledge of Salesforce.com and Salesforce CPQ; serve as the subject matter expert for these platforms.

• Expertise in CPQ pricing structures, discounting methodologies, contract renewal management, and end-to-end Quote-to-Cash workflows.

• Prepare clear and detailed user stories, acceptance criteria, workflow diagrams, use cases, and data mapping documents based on business requirements.

• Collaborate with development teams to ensure timely and quality delivery of new features and enhancements.

• Ensure solutions comply with SOX, business controls, data governance practices, and IT general controls policies.

• Prepare and deliver training documentation and sessions to stakeholders and end-users, ensuring a smooth adoption of implemented solutions.

• Partner effectively with cross-functional and regional teams to identify interdependencies and proactively mitigate related risks.

• Support Agile ceremonies including sprint planning, backlog grooming, modeling sessions, retrospectives, and sprint demos. Lead grooming efforts to consistently maintain a clear and prioritized backlog.

• Translate and clearly document business requirements into actionable user stories, process flows, acceptance criteria, use cases, and functional specifications for both business and technical teams.

Qualifications

• Bachelor’s degree in IT, Business Administration, Computer Science, or equivalent working experience.

• Minimum 8+ years of experience in a Salesforce CPQ Business Analyst or Product Manager role in Salesforce implementations and support.

• Deep understanding and hands-on experience with Quote-to-Cash, Opportunity-to-Invoice, Service Contracts, and Entitlement processes within Salesforce and integrated platforms like NetSuite.

• Mandatory prior experience with Salesforce CPQ Cloud. Certification in Salesforce CPQ is highly preferred.

• Experience in end-to-end product configuration and pricing setup, including standalone, bundled, and nested bundle products, product rules, attributes, guided selling, pricing and discounting rules.

• Good understanding of Advanced Approvals configuration(Quote/Quote Line level approvals, Smart Approvals)

• Proven capability to write clear user stories, acceptance criteria, functional requirements, process flows, use cases, and perform data analysis.

• Previous Agile methodology experience: backlog grooming, sprint demos, Agile modeling sessions, and sprint planning/retrospectives.

• Strong analytical thinking and problem-solving skills, including conducting root-cause analyses.

• Excellent communication and interpersonal skills; ability to engage effectively with technical and non-technical stakeholders at all levels in the organization.

• Self-starter with high motivation, organizational skills, and ability to rapidly adapt in a fast-paced environment.

📩 Reach out at: anjali@cloudwings.co.in

📱 WhatsApp: +91 8081351526

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