Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Sales Operations I

What does a successful Director of Sales Operations do at Fiserv?

What you will do:

CCDP Responsibilities:

Responsible to ensure knowledge assessment, SLA compliance amongst Clover Dealers
Ensure merchant surveys are completed and responsible to take any necessary actions resulting from merchant feedback
First point of contact for Clover Dealer merchant escalations
Monitor and respond to questions and concerns raised in Dealer slack channel
Marketing support for Dealers
Ensure best practices amongst Clover Dealer merchants with Time Clock, Employee Scheduling, Gift & Loyalty, Accounting Sync, End of Day Server Reporting, Bank Reconciliation Procedures and other common merchant needs
Collaborate with high value third party app developers to create incentives for Dealers to promote their use

ISV Responsibilities:

Identify, approach, secure meetings with, develop, negotiate and close revenue-generating opportunities
Create a strategy how to identify, collaborate and service Independent Software Vendors and Value Added Resellers
Own Business Development Function End-to-End– Along with senior management, help create the BD strategy for financial institutions and new technology entrants into the Point of Sales industry
Advocate benefits of partnering with First Data Canada while explaining the various partnership options
Collaborate with different departments at First Data Canada to create, implement, and grow strategic partnerships

What you will need to have:

5+ years business development experience with direct responsibility for deal creation and closure with decision-makers.
Proven track record of closing high-impact, revenue-generating deals.
Superior analytical and problem solving skills with demonstrated abilities to set and execute against aggressive goals.
Excellent verbal and written communications skills.
Strong attention to detail, self-starter ,and the ability to manage multiple tasks simultaneously.
Strong interpersonal skills with proven leadership abilities when coordinating interdepartmental resources.
Strong Excel& PowerPoint skills.
BS/BA degree required, BBA preferred

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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Director Sales Operations I