At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Business Operations Analyst - Auto & Equipment Finance

Mar 20, 2026

Location(s): Greater Vancouver Area; Greater Toronto Area

Job Type: Full Time Regular

myWork Program: Hybrid

Starting Salary Range: $82,900.00 - $107,800.00

Background Screening Requirement:

Enhanced Criminal Record Check
Credit Check
Identity Verification
Employment Verification
References

Job Purpose

The AEF (Auto & Equipment Finance) Business Operations Analyst plays a key role in developing the business through investigation, quantitative analysis and reporting to support the understanding and management of the AEF portfolio. The individual sources data from the corporate systems (i.e. Aspire, CDP, LOS, and Salesforce) to develop and maintain business models and reporting suites for both individuals and the AEF team as a whole. The individual manages the informational requirements by collaborating with AEF management to develop and manage the functional reporting needs, lead business case development and managing of projects. Through this insight, the individual will enhance the overall knowledge capacity in order to develop internal efficiencies and the attainment of performance objectives aligned with the AEF corporate strategic direction

Accountabilities

Application Development & Integration Data Analysis

Perform analysis of AEF system usage and recommend efficiencies that can be adopted by various user groups
Develop ad hoc reports and business models either based on proactive needs identification or as requested by Management.
Ensure accuracy of data and analysis through the verification of extracted information to source systems and assumptions.
Responsible for the conversion of data into meaningful information/knowledge though business modeling and preparing related reports to support the decision making process within the various AEF functional areas.
Provide dashboard reporting for AEF using data available in AEF systems and data warehouse

Industry Awareness

Collaborate with Sr. Manager, Operations Analysis to ensure data is available to assess impacts on relevant business areas such as leasing trends.

Leadership

Acts as a point of reference/specialization providing support and guidance to Sales Leaders and internal partner groups as pertaining to key functional programs.
Actively participate in an environment that encourages new concepts and challenges convention.
Develop strong relationships with business partners. Work cooperatively with stakeholders to ensure all business informational requirements are clearly articulated and maintained

Operations

Responsible to ensure AEF internal teams are utilizing the systems appropriately and efficiencies are being maximized
Measurement and Reporting: Working closely with internal partners and line leaders to ensure implemented process are fully understood and appropriately utilized and that processes for reporting are simple and fully transparent.
Participate in a team dedicated to ensure the tactical and strategic requirements for AEF initiatives are aligned with the strategic direction of the company and the supporting departmental objectives.
Collaborate with management in the design of processes addressing policies, directives, guidelines, standards and procedures by ensuring data availability across all AEF systems to adequately monitor & report on return from risk objectives
Deploy new operational informational applications or expanded data retreaval functionality from existing AEF systems and data warehouse.

Project Management

Act as liason and key point of contact between AEF and its system providers
Act as a Project Manager on various projects/initiatives throughout AEF
Participate in and/or provide guidance and expertise to working groups, committees and project teams with respect to the establishment of section and project objectives, business case preparation and gap and cost/benefit analysis.
Collaborate with key stakeholders in the preparation of project documents such as business requirements, design documents & project meeting minutes.
Utilize effective project management practices to plan and coordinate activities and track all deliverables

Skills & Qualifications

Minimum 4 – 6 Years of Job-Related Experience. A minimum of 4 years' experience as an Analyst &/or related experience. Proven success in business case development and developing reporting from core technology systems. Experience in financial services operations is required. Experience in project management and data analytics is required including the use of data analytic tools such as Tableau and sound understanding of analytic principles. Experience managing effective business relationships with various customers and other stakeholders preferred.
Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study

Minimum Technical Skills

Proficient in MS Office applications.
Proficient in SQL.
Proficient in Python and Pandas Library desirable.
Strong analytical thinking and problem solving skills
Sound knowledge of statistical analysis and data mining principles
Strong knowledge of Salesforce is desirable

Minimum Non-Technical Skills

Ability to build and maintain strong business relationships with a wide range of stakeholders.
Excellent oral and written communication skills.
Ability to articulate and effectively communicate with senior management and staff
Ability to work with tight deadlines and evolving priorities
Excellent ability to make sound decisions based on thorough research and analysis
Ability to see the big picture and manage the details
Proven ability to develop win/win solutions through innovative and strategic thinking skills
Excellent time management skills with an attention to detail
Self-starter and ability to follow through on all tasks

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Coast Capital Savings

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Business Operations Analyst - Auto & Equipment Finance