Job Summary/Objective: The Revenue Operations Representative provides administrative assistance to the day to day billing operations and the CHA Administration office; provides effective customer service regarding billing payments and transactions by review of Patient accounts for discrepancies, Posting of Refunds, and assisting outside Vendors with Patient account information.

Essential Functions:

Verify and enter electronic payments or hardcopy payments on daily Mail Log
Making deposit in office using the Bank system tool
Making deposit at designated bank for cash deposits
Greets and assists patients and visitors at check in reception area in a courteous, respectful manner at all times while ensuring patient confidentiality.
Follows appropriate patient/visitor walk-in process.
Distribution of daily Mail Log to the appropriate departments or staff
Maintain Mail Log and Incentive Spreadsheets for accuracy or correction
Distribution and review of office mail to the appropriate departments or staff.
Respond to internal and external phone calls regarding balance payments.
Record refund check information in billing systems.
Respond to Medical Record requests for billing or financial documentation.
Prioritize daily work flow on a day to day basis to ensure critical tasks are handled first, such as mail log and other assigned tasks/projects.
Patient Refunds, Returned Mail, Update Spreadsheet for Unclaimed Property
Assigned accounts via outside Billing Vendors
Provide assistance on additional tasks directed by the Revenue Operations Supervisor

Knowledge, Skills and Abilities:

Detail oriented with the ability to multi-task and meet deadlines for the Billing Departments day to day administrative operations, such as payment entries, reports, billing payment collection, scanning, etc.
Knowledge of Microsoft Office, and medical/dental software systems
Ability to communicate effectively with peers, management and patients in a clear and concise manner while maintaining composure and professionalism.
Ability to sort and review daily mail for distribution
Ability to maintain patient confidentiality regarding financial and medical information; adhering to HIPAA guidelines.
Ability to retrieve reports in billing systems for staff review and handling, including any legal entity request.
Knowledge of basic accounting mathematics, such as the reconciliation of bank summary or hardcopy checks with Mail log.
Ability to accurately enter data of refund or credit information in billing systems
Ability to interpret verbal written or scheduled instructions.
Reasonable accommodation will be made for physical limitation on an individual basis.
Ability to abide by Community Health Alliances policies and procedures

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Education and Experience: High school diploma or general education degree (GED) required. A minimum of one year administrative services experience preferred; or equivalent thereof. Ability to read, write and speak Spanish fluently preferred.

Community Health Alliance - Nevada

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Revenue Operations Representative