Are you passionate about delivering excellent customer experience through efficient sales operations?

Our client is a global company, headquartered in London, that solves operational and strategic problems for customers by delivering unique insights and data that counts. Driven by their mission to support the safe and efficient movement of trade by sea, they deliver data, reports, analysis and advice at the moments that clients need them most. For almost 300 years they have been the go-to partner for maritime intelligence.

As part of an expanding global marketing organisation of 20, reporting to the Director of Revenue Operations, our client is looking for an accomplished Sales Operations Executive on a permanent basis to join their team

Key Responsibilities:

Review submitted orders in Salesforce.com, and direct from Agents and work with sales and legal colleagues to quickly resolve issues preventing order acceptance and fulfilment
Ensure orders all adhere to agreed rules around authorisation, payment terms, embargoed countries, price and contract length
Complete paperwork required for submission of OCFs (ongoing charges figure) in a timely manner, ensuring accuracy and confidentiality
Ensure request for changes post-order are reviewed, authorised, and executed efficiently
Work with Finance to ensure a smooth end-to-end the billing process to meet accuracy and time-based customer SLAs
Keep sales informed of changes to order processes and order acceptance rules
Highlight areas for improvement in the systems, processes and customer experience · Provide support and guidance to Sales and Client Services on how to follow processes and standards required
Assist with customers’ vendor set-up process by providing to the relevant Account Manager the correct corporate and billing information
Complete due diligence/KYC forms submitted by customers, working with the relevant internal stakeholders to respond quickly
Liaise with finance colleagues to complete credit checks for new customers
Enable sales efficiency by answering questions around how to add opportunities that are compliant and can be processed correctly
Put the customer at the core of all practices by thinking ‘how can I make the purchasing process as easy for the customer as possible?’
Make judgement calls on approvals by weighing up processes vs benefit to the customer and organisation
Spend time with sales to better understand their challenges and questions around order processing and fulfilment to increase understanding on both sides

Skills and Competencies:

Very strong organisational skills and process driven
Ability to work well independently
Customer focused
Ability to handle pressure, juggle multiple responsibilities simultaneously
Strong inter-personal and communication skills
A self-starter with a commercial focus

Preferred Knowledge and Experience:

2-3 years in a Sales Operations role
Experience of working in a business with a wide variety of services and variation on orders
Experienced in consuming large amounts of information quickly
Excellent at working cross functionally to get things done
In-depth knowledge of order processing using Salesforce.com
Detailed knowledge of Microsoft Office applications
Strong communication skills, written and oral
Proven track record in trouble-shooting and problem solving
Understanding of best practices in sales order processing

Benefits include:

25 Days Holiday rising to 27 after 2 years’ service and a day off for your birthday
Life Assurance for 4 x Salary
Up to 4 Days Paid Volunteering
Enhanced Family Leave (Maternity, Paternity, Shared Parental Leave)
Flexible benefits including Private Healthcare Plan and Dental Insurance
Healthy Lifestyle Subsidy up to £250
Company pension scheme: employee contribution of 5% basic salary, matched by an employer contribution of 5%

Job Types: Full-time, Permanent

Salary: £38,000.00-£40,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance
Work from home

Schedule:

Flexitime
Monday to Friday

Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

Application deadline: 30/06/2023
Reference ID: Comoro 826

Comoro

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