Location: London, Moor House (Hybrid)

In this position, you’ll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .

Interviews for this position will be held in London on Tuesday 24th Feb face to face.

We give you a world of potential

Computershare is a global financial administration company, employing over 11,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

Issuer Services ( CIS ) is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.

The business management team sits in the core of our Issuer CE and Investor Engagement business reporting into the Head of Continental Europe and Integration CEO of Investor Engagement. The team support the executive leadership team in identifying and executing on strategic plans, business improvements and initiatives such as the Front Office alignment.

A role you will love

The Sales Operations Support role will report into the Sr Sales Operations Manager Continental Europe and Investor Engagement.

This role will leverage a degree of proficiency in Salesforce to support various teams and business lines, ensuring best-in-class service to users and maintaining a high-quality standard in the system.

Key responsibilities

Assist in data migration projects and ensure data accuracy during transfers to and from Salesforce
Respond to user inquiries and technical issues related to Salesforce
Provide training and support to end-users on Salesforce features and functionalities
Assist in the implementation and customization of Salesforce applications to meet business needs
Collaborate with other teams to enhance the Salesforce experience and drive user adoption
Document support processes and create user manuals and training materials
Stay updated on Salesforce releases and best practices to provide informed support

What will you bring to the role?

Proficiency in Salesforce CRM, including knowledge of its features and functionalities. Strong analytical skills to interpret data and provide actionable insights.
Experience with data management, including data import/export and data cleansing techniques.
Exceptional communication skills for effectively interacting with end-users and team members. Customer service orientation with a focus on user satisfaction and support.
Strong problem-solving skills to diagnose and resolve issues efficiently. Ability to connect the dots and enable conversations with the right stakeholders to find solutions.
Ensures timely reporting to relevant stakeholders and enables informed and data-driven decisions.
Proven ability to engage and build rapport with a wide range of stakeholders. Strong communication and consulting skills, a positive attitude, and effectively present information and respond to questions from stakeholders. Adaptability to a changing environment, demonstrating flexibility and a passion for achievement.
Having European language skills is also desirable for this position but not a requirement

We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom. .

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

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